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Factors for Adopting ERP as SaaS amongst SMEs: The Customers vs. Vendor Point of View

Jorge, Rodrigues; Pedro, Ruivo; Johansson, Björn LU and Tiago, Oliveira (2016) In Information Resources Management Journal (IRMJ) 29(4). p.1-16
Abstract
This paper identifies the factors for adopting Enterprise Resource Planning (ERP) delivered as Software-as-a-Service (SaaS) among small and medium enterprises (SMEs). The authors conducted a two phases' qualitative-methodology: interviews with 20 experts from SaaS vendor (Microsoft) and a case-study with executives in three organizations which implemented vendor's ERP as SaaS (customers). The vendor identified 10 factors for adoption - Costs, Security, Availability, Usability, Implementation, Ubiquity, Flexibility, Compatibility, Analytics and Best-practices, where costs, security and availability were considered the most important factors. The three customers identified 3 additional factors: the trust in the Solution partner, Data... (More)
This paper identifies the factors for adopting Enterprise Resource Planning (ERP) delivered as Software-as-a-Service (SaaS) among small and medium enterprises (SMEs). The authors conducted a two phases' qualitative-methodology: interviews with 20 experts from SaaS vendor (Microsoft) and a case-study with executives in three organizations which implemented vendor's ERP as SaaS (customers). The vendor identified 10 factors for adoption - Costs, Security, Availability, Usability, Implementation, Ubiquity, Flexibility, Compatibility, Analytics and Best-practices, where costs, security and availability were considered the most important factors. The three customers identified 3 additional factors: the trust in the Solution partner, Data integrity, and level of Integration of cloud platforms. Considering all 13 factors, Cost, trust in the Solution partner and Availability were identified as the most important for customers, which gave much less importance to the others factors. These results will help professionals and researchers to improve understanding and accelerate ERP adoption as SaaS among SMEs. (Less)
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author
organization
publishing date
type
Contribution to journal
publication status
published
subject
in
Information Resources Management Journal (IRMJ)
volume
29
issue
4
pages
16 pages
publisher
IGI Publishing
external identifiers
  • Scopus:84987892557
ISSN
1040-1628
DOI
10.4018/IRMJ.2016100101
language
English
LU publication?
yes
id
a10ce19d-4195-4811-82fa-d9b8ea3d1e3d
date added to LUP
2016-09-06 16:50:42
date last changed
2016-10-23 04:45:29
@misc{a10ce19d-4195-4811-82fa-d9b8ea3d1e3d,
  abstract     = {This paper identifies the factors for adopting Enterprise Resource Planning (ERP) delivered as Software-as-a-Service (SaaS) among small and medium enterprises (SMEs). The authors conducted a two phases' qualitative-methodology: interviews with 20 experts from SaaS vendor (Microsoft) and a case-study with executives in three organizations which implemented vendor's ERP as SaaS (customers). The vendor identified 10 factors for adoption - Costs, Security, Availability, Usability, Implementation, Ubiquity, Flexibility, Compatibility, Analytics and Best-practices, where costs, security and availability were considered the most important factors. The three customers identified 3 additional factors: the trust in the Solution partner, Data integrity, and level of Integration of cloud platforms. Considering all 13 factors, Cost, trust in the Solution partner and Availability were identified as the most important for customers, which gave much less importance to the others factors. These results will help professionals and researchers to improve understanding and accelerate ERP adoption as SaaS among SMEs.},
  author       = {Jorge, Rodrigues and Pedro, Ruivo and Johansson, Björn and Tiago, Oliveira},
  issn         = {1040-1628},
  language     = {eng},
  number       = {4},
  pages        = {1--16},
  publisher    = {ARRAY(0xa274790)},
  series       = {Information Resources Management Journal (IRMJ)},
  title        = {Factors for Adopting ERP as SaaS amongst SMEs: The Customers vs. Vendor Point of View},
  url          = {http://dx.doi.org/10.4018/IRMJ.2016100101},
  volume       = {29},
  year         = {2016},
}