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The other side of the coin: the e-government implementation in an Italian municipality

Alessandro, Zardini; Pierce, Paul LU ; Rossignoli, Cecilia and Moggi, Sara (2015) ItAIS 2015, XII Conference of the Italian Chapter of AIS
Abstract
This paper ad to the body of knowledge on the implementation of
the e-Government and aims to describe how this process was carried out in
the Delta municipality in Northern Italy. This organization is a public organization in an economically important Region and provides services to entrepreneurs such as validation for opening a new business. An interpretative
approach used with several interviewees including managers and office employees permitted the collection of insights on the three main phases of implementation identified. However, despite efforts to reduce the costs, time,
and bureaucracy involved, two years after the introduction of the information
technology tools, the process had not improved. The duration of... (More)
This paper ad to the body of knowledge on the implementation of
the e-Government and aims to describe how this process was carried out in
the Delta municipality in Northern Italy. This organization is a public organization in an economically important Region and provides services to entrepreneurs such as validation for opening a new business. An interpretative
approach used with several interviewees including managers and office employees permitted the collection of insights on the three main phases of implementation identified. However, despite efforts to reduce the costs, time,
and bureaucracy involved, two years after the introduction of the information
technology tools, the process had not improved. The duration of the validation process had decreased by only one day and the quality of the service to citizens was no better. With regards to factors hampering the process, our findings highlighted concerns about the governance’s mismanagement of the process in all phases of the implementation. Further, the Delta municipality case study analysis suggested that more studies are needed to better understand the barriers that impeded the implementation from focusing on governance in terms of workflow and organizational change. (Less)
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author
organization
publishing date
type
Contribution to conference
publication status
published
subject
keywords
digitization in the public sector, case study, e-Government barriers
pages
12 pages
conference name
ItAIS 2015, XII Conference of the Italian Chapter of AIS
language
English
LU publication?
yes
id
b0f3e88e-5f3c-43e5-9d7f-cdb00128dfa4
date added to LUP
2016-10-02 14:22:24
date last changed
2016-10-07 11:04:03
@misc{b0f3e88e-5f3c-43e5-9d7f-cdb00128dfa4,
  abstract     = {This paper ad to the body of knowledge on the implementation of<br/>the e-Government and aims to describe how this process was carried out in<br/>the Delta municipality in Northern Italy. This organization is a public organization in an economically important Region and provides services to entrepreneurs such as validation for opening a new business. An interpretative<br/>approach used with several interviewees including managers and office employees permitted the collection of insights on the three main phases of implementation identified. However, despite efforts to reduce the costs, time,<br/>and bureaucracy involved, two years after the introduction of the information<br/>technology tools, the process had not improved. The duration of the validation process had decreased by only one day and the quality of the service to citizens was no better. With regards to factors hampering the process, our findings highlighted concerns about the governance’s mismanagement of the process in all phases of the implementation. Further, the Delta municipality case study analysis suggested that more studies are needed to better understand the barriers that impeded the implementation from focusing on governance in terms of workflow and organizational change.},
  author       = {Alessandro, Zardini and Pierce, Paul and Rossignoli, Cecilia and Moggi, Sara},
  keyword      = {digitization in the public sector,case study,e-Government barriers},
  language     = {eng},
  month        = {10},
  pages        = {12},
  title        = {The other side of the coin: the e-government implementation in an Italian municipality},
  year         = {2015},
}