Freedom or Control? - Knowledge management goes social: exploring social collaboration at a global technology and consulting organization
(2017) BUSN49 20171Department of Business Administration
- Abstract
- Purpose - This thesis seeks to explore how people understand a social collaboration platform within a knowledge-intensive firm and how such a platform is significant to the organization. Research method - The study utilizes semi-structured interviews conducted in a global technology and consulting organization. Overall, an exploratory study was applied based on an interpretative and qualitative approach.
Theoretical perspective - A vast amount of literature is available on knowledge management (systems), but there is still a lack of in-depth empirical studies of how to manage a knowledge-intensive firm - in which knowledge management is even more significant. Hence, we take up this stance and provide valuable insights into the perspective... (More) - Purpose - This thesis seeks to explore how people understand a social collaboration platform within a knowledge-intensive firm and how such a platform is significant to the organization. Research method - The study utilizes semi-structured interviews conducted in a global technology and consulting organization. Overall, an exploratory study was applied based on an interpretative and qualitative approach.
Theoretical perspective - A vast amount of literature is available on knowledge management (systems), but there is still a lack of in-depth empirical studies of how to manage a knowledge-intensive firm - in which knowledge management is even more significant. Hence, we take up this stance and provide valuable insights into the perspective from the individuals affected by a knowledge management system.
Empirical foundation - The empirical foundation for this research is a case study of a global technology and consulting organization and utilizes interviews to touch upon the individual’s sense-making of a social collaboration platform.
Findings/Value - The study provides insights into a case example that showed how a social collaboration platform could be grounded in (neo-) normative control, specifically in a knowledge-intensive firm. It explored how employees make sense of the platform. Interpretative methods enabled us to provide the significance for organizations that find themselves in a knowledge-intensive setting.
Keywords - Knowledge-intensive firm, knowledge management, knowledge management system, social collaboration, organizational control
Paper type - Master thesis (Less)
Please use this url to cite or link to this publication:
http://lup.lub.lu.se/student-papers/record/8911794
- author
- Jongsma, Barbara LU and Jacobs, Ann-Katrin LU
- supervisor
- organization
- course
- BUSN49 20171
- year
- 2017
- type
- H1 - Master's Degree (One Year)
- subject
- keywords
- Knowledge-intensive firm, knowledge management, knowledge management system, social collaboration, organizational control
- language
- English
- id
- 8911794
- date added to LUP
- 2017-06-12 12:11:15
- date last changed
- 2017-06-12 12:11:15
@misc{8911794,
abstract = {{Purpose - This thesis seeks to explore how people understand a social collaboration platform within a knowledge-intensive firm and how such a platform is significant to the organization. Research method - The study utilizes semi-structured interviews conducted in a global technology and consulting organization. Overall, an exploratory study was applied based on an interpretative and qualitative approach.
Theoretical perspective - A vast amount of literature is available on knowledge management (systems), but there is still a lack of in-depth empirical studies of how to manage a knowledge-intensive firm - in which knowledge management is even more significant. Hence, we take up this stance and provide valuable insights into the perspective from the individuals affected by a knowledge management system.
Empirical foundation - The empirical foundation for this research is a case study of a global technology and consulting organization and utilizes interviews to touch upon the individual’s sense-making of a social collaboration platform.
Findings/Value - The study provides insights into a case example that showed how a social collaboration platform could be grounded in (neo-) normative control, specifically in a knowledge-intensive firm. It explored how employees make sense of the platform. Interpretative methods enabled us to provide the significance for organizations that find themselves in a knowledge-intensive setting.
Keywords - Knowledge-intensive firm, knowledge management, knowledge management system, social collaboration, organizational control
Paper type - Master thesis}},
author = {{Jongsma, Barbara and Jacobs, Ann-Katrin}},
language = {{eng}},
note = {{Student Paper}},
title = {{Freedom or Control? - Knowledge management goes social: exploring social collaboration at a global technology and consulting organization}},
year = {{2017}},
}