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How companies ensure XTC

Olander, Julia Kexin LU and Vilhelmsson, Margit LU (2021) MGTN59 20211
Department of Business Administration
Abstract
This paper aims to investigate how a company ensures cross-team collaboration, what challenges there might be to this phenomenon, and lastly how the COVID-19 crisis has impacted this type of collaboration. The empirical data was collected through interviews with 12 employees from 5 different teams at a Medical-Technology company. The employees got to answer several questions about how they experience cross-team collaboration (XTC) within their organization, and between their teams. Five components were identified as vital for collaboration through a literature study and later analyzed with regard to the empirical data. The five components were psychological safety, communication, knowledge sharing, conflict management, and team-building.... (More)
This paper aims to investigate how a company ensures cross-team collaboration, what challenges there might be to this phenomenon, and lastly how the COVID-19 crisis has impacted this type of collaboration. The empirical data was collected through interviews with 12 employees from 5 different teams at a Medical-Technology company. The employees got to answer several questions about how they experience cross-team collaboration (XTC) within their organization, and between their teams. Five components were identified as vital for collaboration through a literature study and later analyzed with regard to the empirical data. The five components were psychological safety, communication, knowledge sharing, conflict management, and team-building. Further virtual tools for collaboration and information sharing for virtual collaboration were added to the literature study. Communication, knowledge sharing, and team-building were found vital in the case study, as well as transparency, and a common vision over the process. The biggest challenges were found to be miscommunication, lack of an outspelt plan, and lack of resources. Lastly, it was found that the COVID-19 crisis had not impacted the cross-team collaboration other than the loss of social relationships and informal information sharing. Advantages that the crisis has brought were easier communication due to the right virtual tools and the flexibility to work remotely even after the crisis. (Less)
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author
Olander, Julia Kexin LU and Vilhelmsson, Margit LU
supervisor
organization
alternative title
A qualitative study of how a company ensure collaboration across teams.
course
MGTN59 20211
year
type
H1 - Master's Degree (One Year)
subject
keywords
Cross-team collaboration, team, collaboration, communication, collaborative environment, COVID-19.
language
English
id
9047649
date added to LUP
2021-07-08 09:12:49
date last changed
2021-07-08 09:12:49
@misc{9047649,
  abstract     = {{This paper aims to investigate how a company ensures cross-team collaboration, what challenges there might be to this phenomenon, and lastly how the COVID-19 crisis has impacted this type of collaboration. The empirical data was collected through interviews with 12 employees from 5 different teams at a Medical-Technology company. The employees got to answer several questions about how they experience cross-team collaboration (XTC) within their organization, and between their teams. Five components were identified as vital for collaboration through a literature study and later analyzed with regard to the empirical data. The five components were psychological safety, communication, knowledge sharing, conflict management, and team-building. Further virtual tools for collaboration and information sharing for virtual collaboration were added to the literature study. Communication, knowledge sharing, and team-building were found vital in the case study, as well as transparency, and a common vision over the process. The biggest challenges were found to be miscommunication, lack of an outspelt plan, and lack of resources. Lastly, it was found that the COVID-19 crisis had not impacted the cross-team collaboration other than the loss of social relationships and informal information sharing. Advantages that the crisis has brought were easier communication due to the right virtual tools and the flexibility to work remotely even after the crisis.}},
  author       = {{Olander, Julia Kexin and Vilhelmsson, Margit}},
  language     = {{eng}},
  note         = {{Student Paper}},
  title        = {{How companies ensure XTC}},
  year         = {{2021}},
}