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Excitement is not the only experience

Egan-Wyer, Carys LU orcid (2023)
Abstract
Expectations of what constitutes a positive customer experience have changed over time. Developments in technology and digital services have enabled new kinds of customer experience. As have new store formats and diversified retail offerings. Regardless of the form it has taken, customer experience has always been of paramount importance to retail managers. And it continues to be so. Over 50% of participants at Postnord’s Retail Day 2023 stated that improving customer experience was their top priority for the coming year.
Please use this url to cite or link to this publication:
author
organization
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type
Other contribution
publication status
published
subject
publisher
Centre for Retail Research at Lund University
language
English
LU publication?
yes
id
77260dfb-db19-410b-bd16-fa2936ca22fe
alternative location
https://www.lusem.lu.se/article/excitement-not-only-experience
date added to LUP
2025-03-03 10:20:08
date last changed
2025-04-04 14:04:10
@misc{77260dfb-db19-410b-bd16-fa2936ca22fe,
  abstract     = {{Expectations of what constitutes a positive customer experience have changed over time. Developments in technology and digital services have enabled new kinds of customer experience. As have new store formats and diversified retail offerings. Regardless of the form it has taken, customer experience has always been of paramount importance to retail managers. And it continues to be so. Over 50% of participants at Postnord’s Retail Day 2023 stated that improving customer experience was their top priority for the coming year.}},
  author       = {{Egan-Wyer, Carys}},
  language     = {{eng}},
  month        = {{03}},
  publisher    = {{Centre for Retail Research at Lund University}},
  title        = {{Excitement is not the only experience}},
  url          = {{https://www.lusem.lu.se/article/excitement-not-only-experience}},
  year         = {{2023}},
}