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The perception of the benefits and drawbacks of internet usage by the elderly people

Hussain, Dilwar; Ross, Penny and Bednar, Peter LU (2018) 13th Conference of the Italian Chapter of the Association for Information Systems, ItAIS 2016 In Digital Technology and Organizational Change - Reshaping Technology, People, and Organizations Towards a Global Society 23. p.199-212
Abstract

This project looks into the perception of the benefits and drawbacks of Internet usage by elderly people, born from the mid 1920s to the early 1940s, also known as the ‘silent generation’ (Lustria et al. in Health Informatics Journal 17(3):224–243, [1]). As governmental services are gradually becoming online, elderly people are required to use the Internet in order to complete the compulsory task(s). The Internet can be a challenging technology for the silent generation due to their experience and knowledge in using the computer and Internet. At the same time elderly people are anxious about Internet security, as they believe they can be victimised, hence the reason why the generation avoids the technology as much as possible.... (More)

This project looks into the perception of the benefits and drawbacks of Internet usage by elderly people, born from the mid 1920s to the early 1940s, also known as the ‘silent generation’ (Lustria et al. in Health Informatics Journal 17(3):224–243, [1]). As governmental services are gradually becoming online, elderly people are required to use the Internet in order to complete the compulsory task(s). The Internet can be a challenging technology for the silent generation due to their experience and knowledge in using the computer and Internet. At the same time elderly people are anxious about Internet security, as they believe they can be victimised, hence the reason why the generation avoids the technology as much as possible. Participants also believed there was no need to use the Internet, as they have managed without the technology throughout their career. The paper also discusses the key elements by outlining the benefits and drawbacks relating to age-related disabilities, affordability, and privacy/security issues. In addition accessibility, usability and design issues are discussed and how that benefits and affects interaction with the Internet from a socio-technical perspective. During the observations participants were observed on how they interact with the Internet. The research suggests participants’ experienced accessibility, usability and design issues (i.e. using the mouse, keyboard, font-size, and logging-in).

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Please use this url to cite or link to this publication:
author
organization
publishing date
type
Chapter in Book/Report/Conference proceeding
publication status
published
subject
keywords
Accessibility, Computer, Elderly, Internet, Internet banking, Keyboard, Mouse, Online shopping, Privacy, Risk, Security, Senior, Silent generation, Socio-technical systems, Technology, Training, Usability, Web design
in
Digital Technology and Organizational Change - Reshaping Technology, People, and Organizations Towards a Global Society
volume
23
pages
14 pages
publisher
Springer Heidelberg
conference name
13th Conference of the Italian Chapter of the Association for Information Systems, ItAIS 2016
external identifiers
  • scopus:85031786108
ISBN
9783319620503
DOI
10.1007/978-3-319-62051-0_17
language
English
LU publication?
yes
id
08c0a07e-2711-4fcd-99be-ef373fb0f5b1
date added to LUP
2017-10-30 10:29:03
date last changed
2017-10-30 10:29:03
@inproceedings{08c0a07e-2711-4fcd-99be-ef373fb0f5b1,
  abstract     = {<p>This project looks into the perception of the benefits and drawbacks of Internet usage by elderly people, born from the mid 1920s to the early 1940s, also known as the ‘silent generation’ (Lustria et al. in Health Informatics Journal 17(3):224–243, [1]). As governmental services are gradually becoming online, elderly people are required to use the Internet in order to complete the compulsory task(s). The Internet can be a challenging technology for the silent generation due to their experience and knowledge in using the computer and Internet. At the same time elderly people are anxious about Internet security, as they believe they can be victimised, hence the reason why the generation avoids the technology as much as possible. Participants also believed there was no need to use the Internet, as they have managed without the technology throughout their career. The paper also discusses the key elements by outlining the benefits and drawbacks relating to age-related disabilities, affordability, and privacy/security issues. In addition accessibility, usability and design issues are discussed and how that benefits and affects interaction with the Internet from a socio-technical perspective. During the observations participants were observed on how they interact with the Internet. The research suggests participants’ experienced accessibility, usability and design issues (i.e. using the mouse, keyboard, font-size, and logging-in).</p>},
  author       = {Hussain, Dilwar and Ross, Penny and Bednar, Peter},
  booktitle    = {Digital Technology and Organizational Change - Reshaping Technology, People, and Organizations Towards a Global Society},
  isbn         = {9783319620503},
  keyword      = {Accessibility,Computer,Elderly,Internet,Internet banking,Keyboard,Mouse,Online shopping,Privacy,Risk,Security,Senior,Silent generation,Socio-technical systems,Technology,Training,Usability,Web design},
  language     = {eng},
  pages        = {199--212},
  publisher    = {Springer Heidelberg},
  title        = {The perception of the benefits and drawbacks of internet usage by the elderly people},
  url          = {http://dx.doi.org/10.1007/978-3-319-62051-0_17},
  volume       = {23},
  year         = {2018},
}