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Fact-checkers Perception on Social Media Governance Models to Combat Disinformation : Insights from a European Qualitative Study

Ortiz del Noval, Iván ; Yong Liew, Hui and Emruli, Blerim LU (2026) p.6877-6886
Abstract
Disinformation is growing rapidly on social media, driven by evolving tactics. Meanwhile, the shift towards community-based fact-checking has raised concerns among fact-checking organizations. This study aims to explore fact-checkers’ perceptions of changes in social media governance models to counter disinformation. Based on qualitative interviews with European fact-checkers, the study reveals that, while community-based fact-checking is seen as a valuable complement to third-party models, it is not viewed as a standalone solution. Fact-checkers value concise labelling formats like contextual notes, but express concerns around transparency—especially from platforms—and growing distrust in their institutions. This paper contributes by (1)... (More)
Disinformation is growing rapidly on social media, driven by evolving tactics. Meanwhile, the shift towards community-based fact-checking has raised concerns among fact-checking organizations. This study aims to explore fact-checkers’ perceptions of changes in social media governance models to counter disinformation. Based on qualitative interviews with European fact-checkers, the study reveals that, while community-based fact-checking is seen as a valuable complement to third-party models, it is not viewed as a standalone solution. Fact-checkers value concise labelling formats like contextual notes, but express concerns around transparency—especially from platforms—and growing distrust in their institutions. This paper contributes by (1) providing empirical insights into how European fact-checkers perceive the emergence of community-based fact-checking, (2) describing legitimacy and transparency challenges in an era of growing distrust of fact-checking, and (3) offering future directions for social media governance models. European fact-checkers call for an adaptive, multi-level governance to counter disinformation in the evolving landscape. (Less)
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Chapter in Book/Report/Conference proceeding
publication status
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host publication
Proceedings of the 59th Hawaii International Conference on System Sciences
pages
9 pages
DOI
10125/112218
language
English
LU publication?
yes
id
10ff0bae-8b28-41a7-84ac-c7d4f8737f3c
date added to LUP
2026-01-14 09:40:22
date last changed
2026-01-14 13:15:59
@inproceedings{10ff0bae-8b28-41a7-84ac-c7d4f8737f3c,
  abstract     = {{Disinformation is growing rapidly on social media, driven by evolving tactics. Meanwhile, the shift towards community-based fact-checking has raised concerns among fact-checking organizations. This study aims to explore fact-checkers’ perceptions of changes in social media governance models to counter disinformation. Based on qualitative interviews with European fact-checkers, the study reveals that, while community-based fact-checking is seen as a valuable complement to third-party models, it is not viewed as a standalone solution. Fact-checkers value concise labelling formats like contextual notes, but express concerns around transparency—especially from platforms—and growing distrust in their institutions. This paper contributes by (1) providing empirical insights into how European fact-checkers perceive the emergence of community-based fact-checking, (2) describing legitimacy and transparency challenges in an era of growing distrust of fact-checking, and (3) offering future directions for social media governance models. European fact-checkers call for an adaptive, multi-level governance to counter disinformation in the evolving landscape.}},
  author       = {{Ortiz del Noval, Iván and Yong Liew, Hui and Emruli, Blerim}},
  booktitle    = {{Proceedings of the 59th Hawaii International Conference on System Sciences}},
  language     = {{eng}},
  pages        = {{6877--6886}},
  title        = {{Fact-checkers Perception on Social Media Governance Models to Combat Disinformation : Insights from a European Qualitative Study}},
  url          = {{http://dx.doi.org/10125/112218}},
  doi          = {{10125/112218}},
  year         = {{2026}},
}