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Towards a learning organization: the introduction of a client-centered team-based organization in administrative surveying work.

Gard, Gunvor LU ; Lindström, K and Dallner, M (2003) In Applied Ergonomics 34(2). p.97-105
Abstract
Within administrative surveying work in Sweden, a transition to a client-centered team-based organization was made during 1998. The aim of this study was to describe the employees’ perceptions and expectations of job and organizational practices when working as a generalist in a client-centered team-based organization; job and organizational practices and well-being and effectiveness measures were examined when introducing a team-based organization. Interventions such as courses in how to cope with the role of a generalist, how to increase service to clients, education in technology, law and economics, as well as computer information support, were ongoing at the time of the study. The Team Work Profile and QPS Nordic questionnaires were... (More)
Within administrative surveying work in Sweden, a transition to a client-centered team-based organization was made during 1998. The aim of this study was to describe the employees’ perceptions and expectations of job and organizational practices when working as a generalist in a client-centered team-based organization; job and organizational practices and well-being and effectiveness measures were examined when introducing a team-based organization. Interventions such as courses in how to cope with the role of a generalist, how to increase service to clients, education in technology, law and economics, as well as computer information support, were ongoing at the time of the study. The Team Work Profile and QPS Nordic questionnaires were used. All the surveyors in five regions in Sweden participated, in total 640 surveyors. The transition to a client-centered team-based organization was expected to improve job control and job content but at the same time lead to impairments in job climate and group cohesion. Distress was associated with negative future expectations of the organization. High job control and group cohesion were the central contributors towards growth in personal competence and social effectiveness of teamwork. Both internal and external client-related activities of team and organization were in focus during the transition. (Less)
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author
organization
publishing date
type
Contribution to journal
publication status
published
subject
keywords
Work organization, Team, Client-Centration, Administrative work
in
Applied Ergonomics
volume
34
issue
2
pages
97 - 105
publisher
Elsevier
external identifiers
  • pmid:12628566
  • wos:000182026200001
  • scopus:0037336390
ISSN
1872-9126
DOI
10.1016/S0003-6870(03)00004-8
language
English
LU publication?
yes
id
cee1dcb2-8bc9-46b1-9901-7d2fb24fca97 (old id 112891)
date added to LUP
2007-07-24 09:41:38
date last changed
2018-01-07 09:08:25
@article{cee1dcb2-8bc9-46b1-9901-7d2fb24fca97,
  abstract     = {Within administrative surveying work in Sweden, a transition to a client-centered team-based organization was made during 1998. The aim of this study was to describe the employees’ perceptions and expectations of job and organizational practices when working as a generalist in a client-centered team-based organization; job and organizational practices and well-being and effectiveness measures were examined when introducing a team-based organization. Interventions such as courses in how to cope with the role of a generalist, how to increase service to clients, education in technology, law and economics, as well as computer information support, were ongoing at the time of the study. The Team Work Profile and QPS Nordic questionnaires were used. All the surveyors in five regions in Sweden participated, in total 640 surveyors. The transition to a client-centered team-based organization was expected to improve job control and job content but at the same time lead to impairments in job climate and group cohesion. Distress was associated with negative future expectations of the organization. High job control and group cohesion were the central contributors towards growth in personal competence and social effectiveness of teamwork. Both internal and external client-related activities of team and organization were in focus during the transition.},
  author       = {Gard, Gunvor and Lindström, K and Dallner, M},
  issn         = {1872-9126},
  keyword      = {Work organization,Team,Client-Centration,Administrative work},
  language     = {eng},
  number       = {2},
  pages        = {97--105},
  publisher    = {Elsevier},
  series       = {Applied Ergonomics},
  title        = {Towards a learning organization: the introduction of a client-centered team-based organization in administrative surveying work.},
  url          = {http://dx.doi.org/10.1016/S0003-6870(03)00004-8},
  volume       = {34},
  year         = {2003},
}