Towards a framework to identify expected and potential enterprise-wide benefits of CRM systems
(2004)
Please use this url to cite or link to this publication:
https://lup.lub.lu.se/record/1386221
- author
- Jayaganesh, Malini ; Shanks, Graeme and Carlsson, Sven LU
- organization
- publishing date
- 2004
- type
- Chapter in Book/Report/Conference proceeding
- publication status
- published
- subject
- host publication
- Proceedings of the 15th Australasian Conference on Information Systems
- language
- English
- LU publication?
- yes
- id
- da0f73e2-9713-433c-ba0f-21f6721cee23 (old id 1386221)
- date added to LUP
- 2016-04-04 14:05:24
- date last changed
- 2018-11-21 21:18:13
@inproceedings{da0f73e2-9713-433c-ba0f-21f6721cee23, author = {{Jayaganesh, Malini and Shanks, Graeme and Carlsson, Sven}}, booktitle = {{Proceedings of the 15th Australasian Conference on Information Systems}}, language = {{eng}}, title = {{Towards a framework to identify expected and potential enterprise-wide benefits of CRM systems}}, year = {{2004}}, }