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Feedback in the ERP Value-Chain: What Influence Has Thoughts about Competitive Advantage

Johansson, Björn LU (2013) 139. p.134-148
Abstract
Different opinions about whether an organization gains a competitive
advantage (CA) from an enterprise resource planning (ERP) system exist. However, this paper describes another angle of the much reported competitive advantage discussion. The basic question in the paper concerns how thoughts about receiving competitive advantage from customizing ERPs influences feedback in ERP development. ERP development is described as having three stakeholders: an ERP vendor, an ERP partner or re-seller, and the ERP end-user or client. The question asked is: What influence has thoughts about receiving competitive advantage on the feedback related to requirements in ERP
development? From a set of theoretical propositions eight scenarios are... (More)
Different opinions about whether an organization gains a competitive
advantage (CA) from an enterprise resource planning (ERP) system exist. However, this paper describes another angle of the much reported competitive advantage discussion. The basic question in the paper concerns how thoughts about receiving competitive advantage from customizing ERPs influences feedback in ERP development. ERP development is described as having three stakeholders: an ERP vendor, an ERP partner or re-seller, and the ERP end-user or client. The question asked is: What influence has thoughts about receiving competitive advantage on the feedback related to requirements in ERP
development? From a set of theoretical propositions eight scenarios are proposed. These scenarios are then illustrated from interviews with stakeholders in ERP development. From an initial research, evidence for six of these eight scenarios was uncovered. The main conclusion is that thoughts about competitive advantage seem to influence the feedback, but not really in the way that was initial assumed. Instead of, as was assumed, having a restrict view of providing feedback stakeholders seems to be more interested in having a working feedback loop in the ERP value-chain making the parties in a specific value-chain more interested in competing with other parties in other ERP valuechains. (Less)
Please use this url to cite or link to this publication:
author
organization
publishing date
type
Chapter in Book/Report/Conference proceeding
publication status
published
subject
host publication
Enterprise Information Systems of the Future: 6th IFIP WG 8.9 Working Conference, CONFENIS 2012, Ghent, Belgium, September 19-21, 2012, Revised Selected Papers
editor
Poels, Geert
volume
139
pages
134 - 148
publisher
Springer
external identifiers
  • wos:000345325000010
  • scopus:84876056112
ISSN
1865-1348
ISBN
978-3-642-36610-9
language
English
LU publication?
yes
id
1432254f-22a4-4690-b7c7-08c2a84e41f4 (old id 4002519)
date added to LUP
2016-04-01 14:50:42
date last changed
2024-01-10 14:23:15
@inbook{1432254f-22a4-4690-b7c7-08c2a84e41f4,
  abstract     = {{Different opinions about whether an organization gains a competitive<br/>advantage (CA) from an enterprise resource planning (ERP) system exist. However, this paper describes another angle of the much reported competitive advantage discussion. The basic question in the paper concerns how thoughts about receiving competitive advantage from customizing ERPs influences feedback in ERP development. ERP development is described as having three stakeholders: an ERP vendor, an ERP partner or re-seller, and the ERP end-user or client. The question asked is: What influence has thoughts about receiving competitive advantage on the feedback related to requirements in ERP<br/>development? From a set of theoretical propositions eight scenarios are proposed. These scenarios are then illustrated from interviews with stakeholders in ERP development. From an initial research, evidence for six of these eight scenarios was uncovered. The main conclusion is that thoughts about competitive advantage seem to influence the feedback, but not really in the way that was initial assumed. Instead of, as was assumed, having a restrict view of providing feedback stakeholders seems to be more interested in having a working feedback loop in the ERP value-chain making the parties in a specific value-chain more interested in competing with other parties in other ERP valuechains.}},
  author       = {{Johansson, Björn}},
  booktitle    = {{Enterprise Information Systems of the Future: 6th IFIP WG 8.9 Working Conference, CONFENIS 2012, Ghent, Belgium, September 19-21, 2012, Revised Selected Papers}},
  editor       = {{Poels, Geert}},
  isbn         = {{978-3-642-36610-9}},
  issn         = {{1865-1348}},
  language     = {{eng}},
  pages        = {{134--148}},
  publisher    = {{Springer}},
  title        = {{Feedback in the ERP Value-Chain: What Influence Has Thoughts about Competitive Advantage}},
  volume       = {{139}},
  year         = {{2013}},
}