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A comparative study of factors affecting the external stakeholder management process

Olander, Stefan LU and Landin, Anne LU (2008) In Construction Management and Economics 26(6). p.553-562
Abstract
There is a natural tendency for stakeholder groups to try to influence the implementation of construction projects in line with their individual concerns and needs. This presents a challenge for construction project managers in analysing and managing these various concerns and needs in a stakeholder management process falling within the limits of the project. The aim of the research presented here was to show the factors affecting the stakeholder management process positively or negatively from the perspective of project implementation. A comparative study of two railway projects in Sweden was undertaken to analyse these factors. The study showed that the outcome of the stakeholder management process depended mainly upon how well the... (More)
There is a natural tendency for stakeholder groups to try to influence the implementation of construction projects in line with their individual concerns and needs. This presents a challenge for construction project managers in analysing and managing these various concerns and needs in a stakeholder management process falling within the limits of the project. The aim of the research presented here was to show the factors affecting the stakeholder management process positively or negatively from the perspective of project implementation. A comparative study of two railway projects in Sweden was undertaken to analyse these factors. The study showed that the outcome of the stakeholder management process depended mainly upon how well the project managers presented the benefits and negative consequences brought on by the construction project. Techniques and tools exist for this purpose, but must be appropriate, and these are discussed in the context of the two projects. The challenge for project managers is to implement the project in such a way that the effects of negative impacts are minimized and, if possible, the benefits for all stakeholders are maximized. Project managers must communicate and interact with stakeholders so that the perceived benefits and negative impacts are realistically defined. (Less)
Please use this url to cite or link to this publication:
author
organization
publishing date
type
Contribution to journal
publication status
published
subject
keywords
Customer relations, stakeholder, railways
in
Construction Management and Economics
volume
26
issue
6
pages
553 - 562
publisher
Taylor & Francis
external identifiers
  • scopus:46049095684
ISSN
1466-433X
DOI
10.1080/01446190701821810
language
English
LU publication?
yes
id
a520f0b1-7ec3-43f6-aaf0-36df8df99b6d (old id 1625209)
date added to LUP
2010-06-30 16:18:09
date last changed
2017-08-27 03:54:56
@article{a520f0b1-7ec3-43f6-aaf0-36df8df99b6d,
  abstract     = {There is a natural tendency for stakeholder groups to try to influence the implementation of construction projects in line with their individual concerns and needs. This presents a challenge for construction project managers in analysing and managing these various concerns and needs in a stakeholder management process falling within the limits of the project. The aim of the research presented here was to show the factors affecting the stakeholder management process positively or negatively from the perspective of project implementation. A comparative study of two railway projects in Sweden was undertaken to analyse these factors. The study showed that the outcome of the stakeholder management process depended mainly upon how well the project managers presented the benefits and negative consequences brought on by the construction project. Techniques and tools exist for this purpose, but must be appropriate, and these are discussed in the context of the two projects. The challenge for project managers is to implement the project in such a way that the effects of negative impacts are minimized and, if possible, the benefits for all stakeholders are maximized. Project managers must communicate and interact with stakeholders so that the perceived benefits and negative impacts are realistically defined.},
  author       = {Olander, Stefan and Landin, Anne},
  issn         = {1466-433X},
  keyword      = {Customer relations,stakeholder,railways},
  language     = {eng},
  number       = {6},
  pages        = {553--562},
  publisher    = {Taylor & Francis},
  series       = {Construction Management and Economics},
  title        = {A comparative study of factors affecting the external stakeholder management process},
  url          = {http://dx.doi.org/10.1080/01446190701821810},
  volume       = {26},
  year         = {2008},
}