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Satisfaction with care in oncology outpatient clinics: psychometric characteristics of the Icelandic EORTC IN-PATSAT32 version

Hjoerleifsdottir, Elisabet; Rahm Hallberg, Ingalill LU and Gunnarsdottir, Elin Dianna (2010) In Journal of Clinical Nursing 19(13-14). p.1784-1794
Abstract
Aim and objectives. To assess the psychometric characteristics of the Icelandic European Organisation for Research and Treatment of Cancer IN-PATSAT32 (EORTC IN-PATSAT32) version and to compare satisfaction with care between gender and different age groups. Background. The majority of patients with cancer receive either chemotherapy or radiotherapy on an outpatient basis. There is a need to evaluate satisfaction with care and service for these patients using reliable and valid instruments. Design. Cross-sectional comparative study. Method. Participants (n = 217) who received treatment for cancer as outpatients answered the EORTC IN-PATSAT32 questionnaire. Participants were 22-91 years old and 57% of them were female. Results. Overall high... (More)
Aim and objectives. To assess the psychometric characteristics of the Icelandic European Organisation for Research and Treatment of Cancer IN-PATSAT32 (EORTC IN-PATSAT32) version and to compare satisfaction with care between gender and different age groups. Background. The majority of patients with cancer receive either chemotherapy or radiotherapy on an outpatient basis. There is a need to evaluate satisfaction with care and service for these patients using reliable and valid instruments. Design. Cross-sectional comparative study. Method. Participants (n = 217) who received treatment for cancer as outpatients answered the EORTC IN-PATSAT32 questionnaire. Participants were 22-91 years old and 57% of them were female. Results. Overall high satisfaction was found with communication, information and care that patients receive from doctors and nurses. Principal component analysis extracted four factors: 'satisfaction with nurses' conduct', 'satisfaction with doctors' conduct', 'satisfaction with information' and 'satisfaction with service and care organisation'. Patients were most satisfied with nurses' conduct but least satisfied with service and care organisation. Cronbach's alpha for the four factors ranged from 0 center dot 95-0 center dot 67. Conclusion. Although the validity of this instrument including its sensitivity to patients' level of dissatisfaction as well as satisfaction with care and service was evident, this needs to be further explored in future studies. The psychometric strengths of the EORTC IN-PATSAT32 are its internal consistency and its construct validity, but there are several issues indicating a need to change and develop the instrument and specifically adopting it to outpatient care. Relevance to clinical practice. Outpatient treatment options offered to cancer patients have increased, and this calls for knowledge of their satisfaction with care and service. Sparse studies are available, and there is a need for further development of reliable instruments. Our study indicates that outpatients with cancer are quite satisfied with the care they receive. Findings may contribute to improvement in outpatients' clinics that provide treatment to patients with cancer. (Less)
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author
organization
publishing date
type
Contribution to journal
publication status
published
subject
keywords
questionnaire, quantitative, outpatients, cancer, communication, satisfaction
in
Journal of Clinical Nursing
volume
19
issue
13-14
pages
1784 - 1794
publisher
Wiley-Blackwell
external identifiers
  • wos:000278802400003
  • scopus:77955941380
ISSN
1365-2702
DOI
10.1111/j.1365-2702.2009.03095.x
language
English
LU publication?
yes
id
04823b43-094f-4799-8e6d-9d5429dbfa6c (old id 1630359)
date added to LUP
2010-07-22 14:16:45
date last changed
2018-07-15 04:02:31
@article{04823b43-094f-4799-8e6d-9d5429dbfa6c,
  abstract     = {Aim and objectives. To assess the psychometric characteristics of the Icelandic European Organisation for Research and Treatment of Cancer IN-PATSAT32 (EORTC IN-PATSAT32) version and to compare satisfaction with care between gender and different age groups. Background. The majority of patients with cancer receive either chemotherapy or radiotherapy on an outpatient basis. There is a need to evaluate satisfaction with care and service for these patients using reliable and valid instruments. Design. Cross-sectional comparative study. Method. Participants (n = 217) who received treatment for cancer as outpatients answered the EORTC IN-PATSAT32 questionnaire. Participants were 22-91 years old and 57% of them were female. Results. Overall high satisfaction was found with communication, information and care that patients receive from doctors and nurses. Principal component analysis extracted four factors: 'satisfaction with nurses' conduct', 'satisfaction with doctors' conduct', 'satisfaction with information' and 'satisfaction with service and care organisation'. Patients were most satisfied with nurses' conduct but least satisfied with service and care organisation. Cronbach's alpha for the four factors ranged from 0 center dot 95-0 center dot 67. Conclusion. Although the validity of this instrument including its sensitivity to patients' level of dissatisfaction as well as satisfaction with care and service was evident, this needs to be further explored in future studies. The psychometric strengths of the EORTC IN-PATSAT32 are its internal consistency and its construct validity, but there are several issues indicating a need to change and develop the instrument and specifically adopting it to outpatient care. Relevance to clinical practice. Outpatient treatment options offered to cancer patients have increased, and this calls for knowledge of their satisfaction with care and service. Sparse studies are available, and there is a need for further development of reliable instruments. Our study indicates that outpatients with cancer are quite satisfied with the care they receive. Findings may contribute to improvement in outpatients' clinics that provide treatment to patients with cancer.},
  author       = {Hjoerleifsdottir, Elisabet and Rahm Hallberg, Ingalill and Gunnarsdottir, Elin Dianna},
  issn         = {1365-2702},
  keyword      = {questionnaire,quantitative,outpatients,cancer,communication,satisfaction},
  language     = {eng},
  number       = {13-14},
  pages        = {1784--1794},
  publisher    = {Wiley-Blackwell},
  series       = {Journal of Clinical Nursing},
  title        = {Satisfaction with care in oncology outpatient clinics: psychometric characteristics of the Icelandic EORTC IN-PATSAT32 version},
  url          = {http://dx.doi.org/10.1111/j.1365-2702.2009.03095.x},
  volume       = {19},
  year         = {2010},
}