Retail returns management strategy : an alignment perspective
(2023) In Journal of Innovation & Knowledge 8(4). p.1-10- Abstract
- This research aims to shed light on the formulation of returns management strategies and to identify key returns management components in developing more effective returns management strategies. Anchored in supply chain orientation and supply chain alignment research, we use a multiple confirmatory case study of six retailers operating in online commerce. Interviews with fifteen managers provided the primary empirical data source for the study. The results confirm the presence of alignment in establishing effective strategies for managing product returns and suggest a return policy. The findings provide detailed insights into seven existing misalignments that curb the strength of alignment. These serve as strategic elements for managers to... (More)
- This research aims to shed light on the formulation of returns management strategies and to identify key returns management components in developing more effective returns management strategies. Anchored in supply chain orientation and supply chain alignment research, we use a multiple confirmatory case study of six retailers operating in online commerce. Interviews with fifteen managers provided the primary empirical data source for the study. The results confirm the presence of alignment in establishing effective strategies for managing product returns and suggest a return policy. The findings provide detailed insights into seven existing misalignments that curb the strength of alignment. These serve as strategic elements for managers to consider in formulating returns management strategies and goals. The results may assist retail and supply chain professionals in their quest to develop effective strategies for managing product returns. Research on returns management strategy is scarce. This study offers a conceptual framework and provides new empirical insights into returns management strategy formulation and, in particular, potential misalignments. (Less)
Please use this url to cite or link to this publication:
https://lup.lub.lu.se/record/16309bcc-e084-4695-a3ed-92fcd18a28da
- author
- Karlsson, Stefan LU ; Oghazi, Pejvak ; Hellström, Daniel LU ; Patel, Pankaj C. ; Papadopoulou, Christina and Hjort, Klas LU
- organization
- publishing date
- 2023-08-04
- type
- Contribution to journal
- publication status
- published
- subject
- keywords
- Reverse logistics, Retail, Consumer returns, Gatekeeping, Strategy, Supply chain orientation
- in
- Journal of Innovation & Knowledge
- volume
- 8
- issue
- 4
- article number
- 100420
- pages
- 10 pages
- publisher
- Elsevier
- external identifiers
-
- scopus:85166955268
- ISSN
- 2530-7614
- DOI
- 10.1016/j.jik.2023.100420
- language
- English
- LU publication?
- yes
- id
- 16309bcc-e084-4695-a3ed-92fcd18a28da
- date added to LUP
- 2023-08-08 12:23:55
- date last changed
- 2024-01-02 12:26:52
@article{16309bcc-e084-4695-a3ed-92fcd18a28da,
abstract = {{This research aims to shed light on the formulation of returns management strategies and to identify key returns management components in developing more effective returns management strategies. Anchored in supply chain orientation and supply chain alignment research, we use a multiple confirmatory case study of six retailers operating in online commerce. Interviews with fifteen managers provided the primary empirical data source for the study. The results confirm the presence of alignment in establishing effective strategies for managing product returns and suggest a return policy. The findings provide detailed insights into seven existing misalignments that curb the strength of alignment. These serve as strategic elements for managers to consider in formulating returns management strategies and goals. The results may assist retail and supply chain professionals in their quest to develop effective strategies for managing product returns. Research on returns management strategy is scarce. This study offers a conceptual framework and provides new empirical insights into returns management strategy formulation and, in particular, potential misalignments.}},
author = {{Karlsson, Stefan and Oghazi, Pejvak and Hellström, Daniel and Patel, Pankaj C. and Papadopoulou, Christina and Hjort, Klas}},
issn = {{2530-7614}},
keywords = {{Reverse logistics; Retail; Consumer returns; Gatekeeping; Strategy; Supply chain orientation}},
language = {{eng}},
month = {{08}},
number = {{4}},
pages = {{1--10}},
publisher = {{Elsevier}},
series = {{Journal of Innovation & Knowledge}},
title = {{Retail returns management strategy : an alignment perspective}},
url = {{http://dx.doi.org/10.1016/j.jik.2023.100420}},
doi = {{10.1016/j.jik.2023.100420}},
volume = {{8}},
year = {{2023}},
}