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- 2020
- From Mars to Venus: Alteration of trust and reputation in online shopping
- 2019
- Innovative framework for self-service kiosks: Integrating customer value knowledge
- Typology of practices for managing consumer returns in internet retailing
- 2018
- Customer value in self-service kiosks: a systematic literature review
- Exploring differences in how males and females leverage trust and reputation in driving online purchase intentions
- Online purchase return policy leniency and purchase decision : Mediating role of consumer trust
- RFID and ERP systems in supply chain management
- 2017
- EXPLORING PRACTICES FOR MANAGING PRODUCT RETURNS IN INTERNET RETAILING
- Return policy and consumer behaviour - a conceptual study
- Konsumentreturer i digital handel : Balansakt i tre dimensioner