Yulia Vakulenko

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2023
Mark Customer experience dimensions in last-mile delivery: an empirical study on unattended home delivery
Olsson, John ^LU ; Hellström, Daniel ^LU and Vakulenko, Yulia ^LU (2023) In International Journal of Physical Distribution & Logistics Management 53(2). p.184-205
- Contribution to journal › Article
Mark Parcel locker policy : review and future directions
Vakulenko, Yulia ^LU (2023)
- Book/Report › Report
2022
Mark Customer expectations of unattended grocery delivery services: mapping forms and determinants
Olsson, John ^LU ; Osman, Mary Catherine ^LU ; Hellström, Daniel ^LU and Vakulenko, Yulia ^LU (2022) In International Journal of Retail & Distribution Management 50(13). p.1-16
- Contribution to journal › Article
Mark Does delivery service differentiation matter? Comparing rural to urban e-consumer satisfaction and retention
Vakulenko, Yulia ^LU ; Arsenovic, Jasenko ^LU ; Hellström, Daniel ^LU and Shams, Poja (2022) In Journal of Business Research 142. p.476-484
- Contribution to journal › Article
2021
Mark Rural supply chain management: a multidimensional framework for future research in Europe
Prockl, Günter ; Williger, Bettina ; Tampe, Maja ; Vakulenko, Yulia ^LU and Hellström, Daniel ^LU (2021) In International Journal of Business and Systems Research 15(1). p.1-1
- Contribution to journal › Article
2020
Mark Self-service Last Mile Delivery : E-consumer perspective on service renovation
Vakulenko, Yulia ^LU (2020)
- Thesis › Doctoral thesis (compilation)
2019
Mark Innovative framework for self-service kiosks: Integrating customer value knowledge
Vakulenko, Yulia ^LU ; Oghazi, Pejvak and Hellström, Daniel ^LU (2019) In Journal of Innovation & Knowledge 4(4). p.262-268
- Contribution to journal › Article
Mark Customer value in parcel lockers. An initial qualitative investigation
Vakulenko, Yulia ^LU (2019)
- Thesis › Licentiate thesis
Mark Online retail experience and customer satisfaction: The mediating role of last mile delivery
Vakulenko, Yulia ^LU ; Shams, Poja ; Hellström, Daniel ^LU and Hjort, Klas ^LU (2019) In International Review of Retail Distribution & Consumer Research 29(3 (special Issue)). p.306-320
- Contribution to journal › Article
Mark Service innovation in e-commerce last mile delivery : Mapping the e-customer journey
Vakulenko, Yulia ^LU ; Shams, Poja ; Hellström, Daniel ^LU and Hjort, Klas ^LU (2019) In Journal of Business Research 101. p.461-461
- Contribution to journal › Article

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