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- 2020
- Self-service Last Mile Delivery : E-consumer perspective on service renovation
- 2019
- Service innovation in e-commerce last mile delivery : Mapping the e-customer journey
- Online retail experience and customer satisfaction: The mediating role of last mile delivery
- 2018
- What's in the parcel locker? Exploring customer value in e-commerce last mile delivery
- Urban VS rural logistics service quality. Comparing customer satisfaction factors
- Online retail experience and customer satisfaction: The mediating role of last mile delivery
- Customer behavior dynamics in e-commerce last mile delivery: Investigating a new service algorithm