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Online retail experience and customer satisfaction: The mediating role of last mile delivery

Vakulenko, Yulia LU ; Shams, Poja; Hellström, Daniel LU and Hjort, Klas LU (2018) 6th NRWC Conference
Please use this url to cite or link to this publication:
author
organization
publishing date
type
Chapter in Book/Report/Conference proceeding
publication status
published
subject
keywords
Customer satisfaction, Last mile delivery
host publication
NRWC 2018 Conference Proccedings
conference name
6th NRWC Conference
conference location
Reykjavik, Iceland
conference dates
2018-11-07 - 2018-11-08
language
English
LU publication?
yes
id
f73790d4-233f-4177-a618-f7c81aac7805
date added to LUP
2019-04-15 15:37:01
date last changed
2019-04-30 10:08:21
@inproceedings{f73790d4-233f-4177-a618-f7c81aac7805,
  author       = {Vakulenko, Yulia and Shams, Poja and Hellström, Daniel and Hjort, Klas},
  keyword      = {Customer satisfaction,Last mile delivery},
  language     = {eng},
  location     = {Reykjavik, Iceland},
  title        = {Online retail experience and customer satisfaction: The mediating role of last mile delivery},
  year         = {2018},
}