Online retail experience and customer satisfaction: The mediating role of last mile delivery
(2018) 6th NRWC Conference
Please use this url to cite or link to this publication:
https://lup.lub.lu.se/record/f73790d4-233f-4177-a618-f7c81aac7805
- author
- Vakulenko, Yulia LU ; Shams, Poja ; Hellström, Daniel LU and Hjort, Klas LU
- organization
- publishing date
- 2018
- type
- Chapter in Book/Report/Conference proceeding
- publication status
- published
- subject
- keywords
- Customer satisfaction, Last mile delivery
- host publication
- NRWC 2018 Conference Proccedings
- conference name
- 6th NRWC Conference
- conference location
- Reykjavik, Iceland
- conference dates
- 2018-11-07 - 2018-11-08
- language
- English
- LU publication?
- yes
- id
- f73790d4-233f-4177-a618-f7c81aac7805
- date added to LUP
- 2019-04-15 15:37:01
- date last changed
- 2019-04-30 10:08:21
@inproceedings{f73790d4-233f-4177-a618-f7c81aac7805, author = {{Vakulenko, Yulia and Shams, Poja and Hellström, Daniel and Hjort, Klas}}, booktitle = {{NRWC 2018 Conference Proccedings}}, keywords = {{Customer satisfaction; Last mile delivery}}, language = {{eng}}, title = {{Online retail experience and customer satisfaction: The mediating role of last mile delivery}}, year = {{2018}}, }