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- 2024
-
Mark
Corporate social responsibility, customer satisfaction, and trust in the restaurant industry
2024) In Journal of Foodservice Business Research(
- Contribution to journal › Article
- 2022
-
Mark
There is no place like home : home satisfaction and customer satisfaction in online grocery retailing
(
- Contribution to journal › Article
- 2019
-
Mark
Online retail experience and customer satisfaction: The mediating role of last mile delivery
2019) In International Review of Retail Distribution & Consumer Research 29(3 (special Issue)). p.306-320(
- Contribution to journal › Article
- 2018
-
Mark
Urban VS rural logistics service quality. Comparing customer satisfaction factors
2018) NOFOMA Conference 2018(
- Contribution to conference › Abstract
-
Mark
Online retail experience and customer satisfaction: The mediating role of last mile delivery
2018) 6th NRWC Conference(
- Chapter in Book/Report/Conference proceeding › Paper in conference proceeding
- 2017
-
Mark
What's in the locker? Exploring customer value in e-commerce last mile delivery
2017) 7th Global Innovation and Knowledge Academy(
- Contribution to conference › Abstract
- 2016
-
Mark
Customer value in parcel lockers: Investigating the last mile digitalization
2016) The 5th Nordic Retail and Wholesale Conference - NRWC(
- Contribution to conference › Abstract
- 2014
-
Mark
Customer satisfaction with socially responsible investing initiatives : The influence of perceived financial and non-financial quality
(
- Contribution to journal › Article
- 2011
-
Mark
Software deployment activities and challenges – an industrial case study of four software product companies
(
- Chapter in Book/Report/Conference proceeding › Paper in conference proceeding
- 2009
-
Mark
Value Creation in PSS Design Through Product and Packaging Innovation Processes
2009) p.93-109(
- Chapter in Book/Report/Conference proceeding › Book chapter