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- 2020
-
Mark
Self-service Last Mile Delivery : E-consumer perspective on service renovation
2020)(
- Thesis › Doctoral thesis (compilation)
- 2019
-
Mark
Online retail experience and customer satisfaction: The mediating role of last mile delivery
2019) In International Review of Retail Distribution & Consumer Research 29(3 (special Issue)). p.306-320(
- Contribution to journal › Article
-
Mark
Service innovation in e-commerce last mile delivery : Mapping the e-customer journey
(
- Contribution to journal › Article
- 2018
-
Mark
What's in the parcel locker? Exploring customer value in e-commerce last mile delivery
(
- Contribution to journal › Article
-
Mark
Urban VS rural logistics service quality. Comparing customer satisfaction factors
2018) NOFOMA Conference 2018(
- Contribution to conference › Abstract