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- 2020
-
Mark
Self-service Last Mile Delivery : E-consumer perspective on service renovation
(2020)
- Thesis › Doctoral thesis (compilation)
- 2019
-
Mark
Online retail experience and customer satisfaction: The mediating role of last mile delivery
Vakulenko, Yulia LU ; Shams, Poja ; Hellström, Daniel LU
and Hjort, Klas
LU
(2019)
In International Review of Retail Distribution & Consumer Research
29(3 (special Issue)).
p.306-320
- Contribution to journal › Article
-
Mark
Service innovation in e-commerce last mile delivery : Mapping the e-customer journey
Vakulenko, Yulia LU ; Shams, Poja ; Hellström, Daniel LU
and Hjort, Klas
LU
(2019)
In Journal of Business Research
101.
p.461-461
- Contribution to journal › Article
- 2018
-
Mark
Urban VS rural logistics service quality. Comparing customer satisfaction factors
Vakulenko, Yulia LU ; Hellström, Daniel LU
; Hjort, Klas
LU
and Shams, Poja
(2018)
NOFOMA Conference 2018
- Contribution to conference › Abstract
-
Mark
Online retail experience and customer satisfaction: The mediating role of last mile delivery
Vakulenko, Yulia LU ; Shams, Poja ; Hellström, Daniel LU
and Hjort, Klas
LU
(2018)
6th NRWC Conference
- Chapter in Book/Report/Conference proceeding › Paper in conference proceeding
-
Mark
Customer behavior dynamics in e-commerce last mile delivery: Investigating a new service algorithm
Vakulenko, Yulia LU ; Shams, Poja ; Hellström, Daniel LU
and Hjort, Klas
LU
(2018)
8th Global Innovation and Knowledge Academy Conference (GIKA) 2018
- Chapter in Book/Report/Conference proceeding › Paper in conference proceeding
-
Mark
What's in the parcel locker? Exploring customer value in e-commerce last mile delivery
Vakulenko, Yulia LU ; Hellström, Daniel LU
and Hjort, Klas
LU
(2018)
In Journal of Business Research
88.
p.421-427
- Contribution to journal › Article