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- 2024
-
Mark
The impact of order fulfillment on consumer experience : text mining consumer reviews from Amazon US
2024) In International Journal of Physical Distribution and Logistics Management ahead-of-print(ahead-of-print).(
- Contribution to journal › Article
- 2019
-
Mark
Service innovation in e-commerce last mile delivery : Mapping the e-customer journey
(
- Contribution to journal › Article