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2020
- Thesis Doctoral thesis (compilation)
Self-service Last Mile Delivery : E-consumer perspective on service renovation
Vakulenko, Yulia ^LU (2020) Mark
2019
- Contribution to journal Article
Service innovation in e-commerce last mile delivery : Mapping the e-customer journey
Vakulenko, Yulia ^LU ; Shams, Poja ; Hellström, Daniel ^LU and Hjort, Klas ^LU (2019) In Journal of Business Research 101. p.461-461 Mark
- Contribution to journal Article
Online retail experience and customer satisfaction: The mediating role of last mile delivery
Vakulenko, Yulia ^LU ; Shams, Poja ; Hellström, Daniel ^LU and Hjort, Klas ^LU (2019) In International Review of Retail Distribution & Consumer Research 29(3 (special Issue)). p.306-320 Mark
2018
- Contribution to journal Article
What's in the parcel locker? Exploring customer value in e-commerce last mile delivery
Vakulenko, Yulia ^LU ; Hellström, Daniel ^LU and Hjort, Klas ^LU (2018) In Journal of Business Research 88. p.421-427 Mark

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Lund University Publications

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