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- 2023
-
Mark
Customer experience dimensions in last-mile delivery: an empirical study on unattended home delivery
(
- Contribution to journal › Article
- 2019
-
Mark
Service innovation in e-commerce last mile delivery : Mapping the e-customer journey
(
- Contribution to journal › Article
-
Mark
Online retail experience and customer satisfaction: The mediating role of last mile delivery
2019) In International Review of Retail Distribution & Consumer Research 29(3 (special Issue)). p.306-320(
- Contribution to journal › Article
- 2018
-
Mark
Customer value in self-service kiosks: a systematic literature review
(
- Contribution to journal › Scientific review