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Project Assessments in Construction and Real Estate - Analysing management of end-user needs and ensuring performance in the building life cycle. CREDIT Report 4

Hansson, Bengt LU ; Widén, Kristian LU ; Pemsel, Sofia LU ; Bertelsen, Niels; Haugbølle, Kim,; Karud, Ole Jørgen and Huovila, Pekka (2010) In SBi 2010:17
Abstract
In this report a generic model for the capture and assessment of end-user

requirements and needs, the CREDIT carpenter model, has been developed.

The main determinants of the model is the need for the project organisation

(including the facilities management organisation) to ensure a thorough

understanding of the end-user requirements and needs as well as an

assessment through out the project process. The end-users and the project

organisation are often working in two different value chains. This, among

other things, means that they may not share a common understanding of the

process. Apart from just assessing to what extent the requirements and

needs has been... (More)
In this report a generic model for the capture and assessment of end-user

requirements and needs, the CREDIT carpenter model, has been developed.

The main determinants of the model is the need for the project organisation

(including the facilities management organisation) to ensure a thorough

understanding of the end-user requirements and needs as well as an

assessment through out the project process. The end-users and the project

organisation are often working in two different value chains. This, among

other things, means that they may not share a common understanding of the

process. Apart from just assessing to what extent the requirements and

needs has been achieved it is important to assess the process of accomplishing the desired result. This way it is possible to learn from what has worked well and what has not.

There is some variation in what and how it is being assessed depending on

what type of building it is. Assessments on housing are more inclined to focus on softer aspects, for example perception etc. In the other cases there are, generally, a more technical perspective. It may be an affect of how knowledgeable the users are. In regard to housing the users have possible less experience of construction and communicating their needs than in the case of offices etc. There is also a notable difference between approaches and interest on what to assess in the different countries. Sweden has a much more soft approach and an ambition of getting as many as possible to understand what is being assessed and for what reasons while Finland has a much more technical and measurable approach.

The clients, naturally, play a large part in the construction process, also

when it come to capturing and transferring the requirements and needs of

the end-users. It is mainly the clients that initiate it. Maybe more surprisingly, they do perform a lot of the work themselves as well. Designers play an important role as do known end-users as well. During the project it is mainly the client that initiates the assessments, but the actors of the project process, designers and producers that perform it. Evaluating the degree of fulfilling the requirements and needs as well as assessing the process to enable learning is again mainly a client action both initiating and performing, the rest of the actors do not engage to any larger degree.

The processes from begin of the brief to the end of construction have well

developed routines as a part of the project management system. These routines are good enough to successfully fulfil the studied project and the control of the process in order to get internal efficiency in the short run perspective. But there is almost no case that shows any assessment tool that support feedback, the knowledge development and the innovation process

which is important in the long-run perspective. The missing feedback is

marked in the carpenter model. Found in the study there are two examples

of tools that together may to some extent overrun this issue. Building Information Models have the potential of acting as an information carrier within a project, storing all types of information needed for assessing a number of different aspects. The main issue is to get the right information and presenting it in a way suitable for the target group. This is done in the case of Falk in Skanska (in Norway). It is a system gathering and presenting a multitude of KPIs, from a number of different systems, in an easy to understand layout. (Less)
Please use this url to cite or link to this publication:
author
organization
publishing date
type
Book/Report
publication status
published
subject
keywords
End-user, user-benefits, shopping centres, educational and office buildings, hospital
in
SBi 2010:17
pages
43 pages
publisher
Danish Building Research Institute, Aalborg University
ISBN
978-87-563-1427-5
language
English
LU publication?
yes
id
f16402ed-964d-496f-be2a-a09aae8fcdbb (old id 1665904)
alternative location
http://www.sbi.dk/byggeprocessen/evaluering/credit-construction-and-real-estate-developing-indicators-for-transparency-1/project-assessments-in-construction-and-real-estate
date added to LUP
2010-09-01 15:35:27
date last changed
2016-04-16 08:43:49
@techreport{f16402ed-964d-496f-be2a-a09aae8fcdbb,
  abstract     = {In this report a generic model for the capture and assessment of end-user<br/><br>
requirements and needs, the CREDIT carpenter model, has been developed.<br/><br>
The main determinants of the model is the need for the project organisation<br/><br>
(including the facilities management organisation) to ensure a thorough<br/><br>
understanding of the end-user requirements and needs as well as an<br/><br>
assessment through out the project process. The end-users and the project<br/><br>
organisation are often working in two different value chains. This, among<br/><br>
other things, means that they may not share a common understanding of the<br/><br>
process. Apart from just assessing to what extent the requirements and<br/><br>
needs has been achieved it is important to assess the process of accomplishing the desired result. This way it is possible to learn from what has worked well and what has not.<br/><br>
There is some variation in what and how it is being assessed depending on<br/><br>
what type of building it is. Assessments on housing are more inclined to focus on softer aspects, for example perception etc. In the other cases there are, generally, a more technical perspective. It may be an affect of how knowledgeable the users are. In regard to housing the users have possible less experience of construction and communicating their needs than in the case of offices etc. There is also a notable difference between approaches and interest on what to assess in the different countries. Sweden has a much more soft approach and an ambition of getting as many as possible to understand what is being assessed and for what reasons while Finland has a much more technical and measurable approach.<br/><br>
The clients, naturally, play a large part in the construction process, also<br/><br>
when it come to capturing and transferring the requirements and needs of<br/><br>
the end-users. It is mainly the clients that initiate it. Maybe more surprisingly, they do perform a lot of the work themselves as well. Designers play an important role as do known end-users as well. During the project it is mainly the client that initiates the assessments, but the actors of the project process, designers and producers that perform it. Evaluating the degree of fulfilling the requirements and needs as well as assessing the process to enable learning is again mainly a client action both initiating and performing, the rest of the actors do not engage to any larger degree.<br/><br>
The processes from begin of the brief to the end of construction have well<br/><br>
developed routines as a part of the project management system. These routines are good enough to successfully fulfil the studied project and the control of the process in order to get internal efficiency in the short run perspective. But there is almost no case that shows any assessment tool that support feedback, the knowledge development and the innovation process<br/><br>
which is important in the long-run perspective. The missing feedback is<br/><br>
marked in the carpenter model. Found in the study there are two examples<br/><br>
of tools that together may to some extent overrun this issue. Building Information Models have the potential of acting as an information carrier within a project, storing all types of information needed for assessing a number of different aspects. The main issue is to get the right information and presenting it in a way suitable for the target group. This is done in the case of Falk in Skanska (in Norway). It is a system gathering and presenting a multitude of KPIs, from a number of different systems, in an easy to understand layout.},
  author       = {Hansson, Bengt and Widén, Kristian and Pemsel, Sofia and Bertelsen, Niels and Haugbølle, Kim, and Karud, Ole Jørgen and Huovila, Pekka},
  institution  = {Danish Building Research Institute, Aalborg University},
  isbn         = {978-87-563-1427-5},
  keyword      = {End-user,user-benefits,shopping centres,educational and office buildings,hospital},
  language     = {eng},
  pages        = {43},
  series       = {SBi 2010:17},
  title        = {Project Assessments in Construction and Real Estate - Analysing management of end-user needs and ensuring performance in the building life cycle. CREDIT Report 4},
  year         = {2010},
}