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Offshore outsourcing : An IT-manager perspective on cultural differences

Johansson, Björn LU and Persson, Rasmus (2019) 2019 Joint International Conference on Perspectives in Business Informatics Research Workshops and Doctoral Consortium, BIR-WS 2019 In CEUR Workshop Proceedings 2443. p.140-152
Abstract

— Cultural difference is a term often used when discussing problems in offshoring and offshore outsourcing, but only a few authors discuss solutions to bridge pointed out cultural gaps. In this paper earlier research is compared with an IT-manager perspective on experienced cultural differences. Cultural differences were found to include multiple dimensions: cultural distances, cognitive distances, language differences, time differences, individualism/collectivism, power distance, and activity/passivity. An in-depth interview with an IT-manager on a global company was conducted. From the interview, several cultural differences emerged. These differences also produce problems, identified both in earlier literature and in collected data.... (More)

— Cultural difference is a term often used when discussing problems in offshoring and offshore outsourcing, but only a few authors discuss solutions to bridge pointed out cultural gaps. In this paper earlier research is compared with an IT-manager perspective on experienced cultural differences. Cultural differences were found to include multiple dimensions: cultural distances, cognitive distances, language differences, time differences, individualism/collectivism, power distance, and activity/passivity. An in-depth interview with an IT-manager on a global company was conducted. From the interview, several cultural differences emerged. These differences also produce problems, identified both in earlier literature and in collected data. The common denominator among identified problems was a lack of communication in the offshore projects. The lack of communication can be explained by a high cultural distance which causes a negative impact on projects. To improve communication, clear communication structures and routines should be implemented. To bridge cultural gaps it is important to increase both parties understanding of the other’s culture.

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Please use this url to cite or link to this publication:
author
organization
publishing date
type
Chapter in Book/Report/Conference proceeding
publication status
published
subject
keywords
Cultural differences, Management, Offshore, Outsourcing
host publication
Joint Proceedings of the BIR 2019 Workshops and Doctoral Consortium co-located with 18th International Conference on Perspectives in Business Informatics Research (BIR 2019)
series title
CEUR Workshop Proceedings
volume
2443
pages
13 pages
publisher
CEUR
conference name
2019 Joint International Conference on Perspectives in Business Informatics Research Workshops and Doctoral Consortium, BIR-WS 2019
conference location
Katowice, Poland
conference dates
2019-09-23 - 2019-09-25
external identifiers
  • scopus:85072728404
ISSN
1613-0073
language
English
LU publication?
yes
id
16bf7626-206d-455c-beee-d1a0515f2623
alternative location
http://ceur-ws.org/Vol-2443/paper13.pdf
date added to LUP
2019-10-10 12:33:09
date last changed
2019-10-10 12:33:09
@inproceedings{16bf7626-206d-455c-beee-d1a0515f2623,
  abstract     = {<p>— Cultural difference is a term often used when discussing problems in offshoring and offshore outsourcing, but only a few authors discuss solutions to bridge pointed out cultural gaps. In this paper earlier research is compared with an IT-manager perspective on experienced cultural differences. Cultural differences were found to include multiple dimensions: cultural distances, cognitive distances, language differences, time differences, individualism/collectivism, power distance, and activity/passivity. An in-depth interview with an IT-manager on a global company was conducted. From the interview, several cultural differences emerged. These differences also produce problems, identified both in earlier literature and in collected data. The common denominator among identified problems was a lack of communication in the offshore projects. The lack of communication can be explained by a high cultural distance which causes a negative impact on projects. To improve communication, clear communication structures and routines should be implemented. To bridge cultural gaps it is important to increase both parties understanding of the other’s culture.</p>},
  author       = {Johansson, Björn and Persson, Rasmus},
  booktitle    = {CEUR Workshop Proceedings},
  issn         = {1613-0073},
  keyword      = {Cultural differences,Management,Offshore,Outsourcing},
  language     = {eng},
  location     = {Katowice, Poland},
  pages        = {140--152},
  publisher    = {CEUR},
  title        = {Offshore outsourcing : An IT-manager perspective on cultural differences},
  volume       = {2443},
  year         = {2019},
}