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Value Destruction in Swedish Welfare Services : Frontline Workers’ Impact on Asylum-Seeking Minors’ Possibilities of Creating Value in Early Integration

Espersson, Malin LU and Westrup, Ulrika LU (2019) In International Journal of Public Administration
Abstract
The aim of this article is to investigate ways in which welfare frontline workers’ conceptualization of Swedishness destroys asylum-seeking minors’ (16–17 years) possibilities of creating value during the service process in early integration. Focus group interviews and in-depth interviews were conducted with coaches at accommodation centres, schoolteachers and social workers. The analytical approach employed makes use of a service logic perspective. The findings indicate that the frontline workers contribute to destructed value in three ways through: (1) conditions, (2) limitations and (3) contradictions in their interacation with the minors. All in all, during these asymmetrical service situations, it is significant to understand the... (More)
The aim of this article is to investigate ways in which welfare frontline workers’ conceptualization of Swedishness destroys asylum-seeking minors’ (16–17 years) possibilities of creating value during the service process in early integration. Focus group interviews and in-depth interviews were conducted with coaches at accommodation centres, schoolteachers and social workers. The analytical approach employed makes use of a service logic perspective. The findings indicate that the frontline workers contribute to destructed value in three ways through: (1) conditions, (2) limitations and (3) contradictions in their interacation with the minors. All in all, during these asymmetrical service situations, it is significant to understand the importance of frontline workers being given the opportunity by management to increase their own awareness of how their professional work impact upon a minor’s possibilities of creating value. (Less)
Please use this url to cite or link to this publication:
author
organization
publishing date
type
Contribution to journal
publication status
epub
subject
keywords
welfare services, value destruction, frontline workers, unaccompanied asylum-seeking minors, conceptualization of Swedishness
in
International Journal of Public Administration
pages
11 pages
publisher
Taylor & Francis
external identifiers
  • scopus:85074025795
ISSN
0190-0692
DOI
10.1080/01900692.2019.1672729
language
English
LU publication?
yes
id
1c4a795f-5e83-4cfa-99d7-3ad00c1ca2c4
date added to LUP
2019-10-09 11:27:15
date last changed
2019-11-13 05:41:38
@article{1c4a795f-5e83-4cfa-99d7-3ad00c1ca2c4,
  abstract     = {The aim of this article is to investigate ways in which welfare frontline workers’ conceptualization of Swedishness destroys asylum-seeking minors’ (16–17 years) possibilities of creating value during the service process in early integration. Focus group interviews and in-depth interviews were conducted with coaches at accommodation centres, schoolteachers and social workers. The analytical approach employed makes use of a service logic perspective. The findings indicate that the frontline workers contribute to destructed value in three ways through: (1) conditions, (2) limitations and (3) contradictions in their interacation with the minors. All in all, during these asymmetrical service situations, it is significant to understand the importance of frontline workers being given the opportunity by management to increase their own awareness of how their professional work impact upon a minor’s possibilities of creating value.},
  author       = {Espersson, Malin and Westrup, Ulrika},
  issn         = {0190-0692},
  keyword      = {welfare services,value destruction,frontline workers,unaccompanied asylum-seeking minors,conceptualization of Swedishness},
  language     = {eng},
  month        = {10},
  pages        = {11},
  publisher    = {Taylor & Francis},
  series       = {International Journal of Public Administration},
  title        = {Value Destruction in Swedish Welfare Services : Frontline Workers’ Impact on Asylum-Seeking Minors’ Possibilities of Creating Value in Early Integration},
  url          = {http://dx.doi.org/10.1080/01900692.2019.1672729},
  year         = {2019},
}