Developing a tool for self-assessment of IT process maturity : A design science research initiative
(2018) 2018 Joint of the 17th Business Informatics Research Short Papers, Workshops and Doctoral Consortium, BIR-WS 2018 In CEUR Workshop Proceedings 2218. p.281-292- Abstract
Today's IT organizations must ensure that IT services are aligned to business needs and actively support ongoing business processes. This means that internal IT service management processes are under constant improvement. However, to be able to know if the IT service provision develops in the right direction, there is a need to perform some kind of self-assessment of IT process maturity. In this paper we present an initial review of IT process maturity frameworks with a focus on self-assessment models. The main aim of the paper is to present a design science research (DSR) project with the goal of developing a tool for self-assessment of IT-maturity. The context of the project is a large bank and the developed tool should become a... (More)
Today's IT organizations must ensure that IT services are aligned to business needs and actively support ongoing business processes. This means that internal IT service management processes are under constant improvement. However, to be able to know if the IT service provision develops in the right direction, there is a need to perform some kind of self-assessment of IT process maturity. In this paper we present an initial review of IT process maturity frameworks with a focus on self-assessment models. The main aim of the paper is to present a design science research (DSR) project with the goal of developing a tool for self-assessment of IT-maturity. The context of the project is a large bank and the developed tool should become a permanent part of the toolkit used by the bank, to continuously describe a baseline of current state - "where are we today". Such baseline will assist the IT organization in identifying the gap to a wanted future state, and will thereby become the basis for any improvement plans. This paper presents the first steps in this DSR project and highlights the need and benefits of conducting the project as a DSR project.
(Less)
- author
- Jaadla, Henn and Johansson, Björn LU
- organization
- publishing date
- 2018
- type
- Chapter in Book/Report/Conference proceeding
- publication status
- published
- subject
- keywords
- CMMI, Continuous Improvement, Design Science Research (DSR), IT Service Management (ITSM), Self-assessment
- host publication
- Joint Proceedings of the BIR 2018 Short Papers, Workshops and Doctoral Consortium co-located with 17th International Conference Perspectives in Business Informatics Research (BIR 2018)
- series title
- CEUR Workshop Proceedings
- volume
- 2218
- pages
- 12 pages
- publisher
- CEUR-WS
- conference name
- 2018 Joint of the 17th Business Informatics Research Short Papers, Workshops and Doctoral Consortium, BIR-WS 2018
- conference location
- Stockholm, Sweden
- conference dates
- 2018-09-24 - 2018-09-26
- external identifiers
-
- scopus:85054297074
- ISSN
- 1613-0073
- language
- English
- LU publication?
- yes
- id
- 1ef624ed-50f9-45a5-9e78-0bc9fb7113d5
- alternative location
- http://ceur-ws.org/Vol-2218/paper27.pdf
- date added to LUP
- 2018-11-09 11:08:57
- date last changed
- 2022-03-25 05:42:57
@inproceedings{1ef624ed-50f9-45a5-9e78-0bc9fb7113d5, abstract = {{<p>Today's IT organizations must ensure that IT services are aligned to business needs and actively support ongoing business processes. This means that internal IT service management processes are under constant improvement. However, to be able to know if the IT service provision develops in the right direction, there is a need to perform some kind of self-assessment of IT process maturity. In this paper we present an initial review of IT process maturity frameworks with a focus on self-assessment models. The main aim of the paper is to present a design science research (DSR) project with the goal of developing a tool for self-assessment of IT-maturity. The context of the project is a large bank and the developed tool should become a permanent part of the toolkit used by the bank, to continuously describe a baseline of current state - "where are we today". Such baseline will assist the IT organization in identifying the gap to a wanted future state, and will thereby become the basis for any improvement plans. This paper presents the first steps in this DSR project and highlights the need and benefits of conducting the project as a DSR project.</p>}}, author = {{Jaadla, Henn and Johansson, Björn}}, booktitle = {{Joint Proceedings of the BIR 2018 Short Papers, Workshops and Doctoral Consortium co-located with 17th International Conference Perspectives in Business Informatics Research (BIR 2018)}}, issn = {{1613-0073}}, keywords = {{CMMI; Continuous Improvement; Design Science Research (DSR); IT Service Management (ITSM); Self-assessment}}, language = {{eng}}, pages = {{281--292}}, publisher = {{CEUR-WS}}, series = {{CEUR Workshop Proceedings}}, title = {{Developing a tool for self-assessment of IT process maturity : A design science research initiative}}, url = {{http://ceur-ws.org/Vol-2218/paper27.pdf}}, volume = {{2218}}, year = {{2018}}, }