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Developing a tool for self-assessment of IT process maturity : A design science research initiative

Jaadla, Henn and Johansson, Björn LU (2018) 2018 Joint of the 17th Business Informatics Research Short Papers, Workshops and Doctoral Consortium, BIR-WS 2018 In CEUR Workshop Proceedings 2218. p.281-292
Abstract

Today's IT organizations must ensure that IT services are aligned to business needs and actively support ongoing business processes. This means that internal IT service management processes are under constant improvement. However, to be able to know if the IT service provision develops in the right direction, there is a need to perform some kind of self-assessment of IT process maturity. In this paper we present an initial review of IT process maturity frameworks with a focus on self-assessment models. The main aim of the paper is to present a design science research (DSR) project with the goal of developing a tool for self-assessment of IT-maturity. The context of the project is a large bank and the developed tool should become a... (More)

Today's IT organizations must ensure that IT services are aligned to business needs and actively support ongoing business processes. This means that internal IT service management processes are under constant improvement. However, to be able to know if the IT service provision develops in the right direction, there is a need to perform some kind of self-assessment of IT process maturity. In this paper we present an initial review of IT process maturity frameworks with a focus on self-assessment models. The main aim of the paper is to present a design science research (DSR) project with the goal of developing a tool for self-assessment of IT-maturity. The context of the project is a large bank and the developed tool should become a permanent part of the toolkit used by the bank, to continuously describe a baseline of current state - "where are we today". Such baseline will assist the IT organization in identifying the gap to a wanted future state, and will thereby become the basis for any improvement plans. This paper presents the first steps in this DSR project and highlights the need and benefits of conducting the project as a DSR project.

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Please use this url to cite or link to this publication:
author
and
organization
publishing date
type
Chapter in Book/Report/Conference proceeding
publication status
published
subject
keywords
CMMI, Continuous Improvement, Design Science Research (DSR), IT Service Management (ITSM), Self-assessment
host publication
Joint Proceedings of the BIR 2018 Short Papers, Workshops and Doctoral Consortium co-located with 17th International Conference Perspectives in Business Informatics Research (BIR 2018)
series title
CEUR Workshop Proceedings
volume
2218
pages
12 pages
publisher
CEUR-WS
conference name
2018 Joint of the 17th Business Informatics Research Short Papers, Workshops and Doctoral Consortium, BIR-WS 2018
conference location
Stockholm, Sweden
conference dates
2018-09-24 - 2018-09-26
external identifiers
  • scopus:85054297074
ISSN
1613-0073
language
English
LU publication?
yes
id
1ef624ed-50f9-45a5-9e78-0bc9fb7113d5
alternative location
http://ceur-ws.org/Vol-2218/paper27.pdf
date added to LUP
2018-11-09 11:08:57
date last changed
2022-03-25 05:42:57
@inproceedings{1ef624ed-50f9-45a5-9e78-0bc9fb7113d5,
  abstract     = {{<p>Today's IT organizations must ensure that IT services are aligned to business needs and actively support ongoing business processes. This means that internal IT service management processes are under constant improvement. However, to be able to know if the IT service provision develops in the right direction, there is a need to perform some kind of self-assessment of IT process maturity. In this paper we present an initial review of IT process maturity frameworks with a focus on self-assessment models. The main aim of the paper is to present a design science research (DSR) project with the goal of developing a tool for self-assessment of IT-maturity. The context of the project is a large bank and the developed tool should become a permanent part of the toolkit used by the bank, to continuously describe a baseline of current state - "where are we today". Such baseline will assist the IT organization in identifying the gap to a wanted future state, and will thereby become the basis for any improvement plans. This paper presents the first steps in this DSR project and highlights the need and benefits of conducting the project as a DSR project.</p>}},
  author       = {{Jaadla, Henn and Johansson, Björn}},
  booktitle    = {{Joint Proceedings of the BIR 2018 Short Papers, Workshops and Doctoral Consortium co-located with 17th International Conference Perspectives in Business Informatics Research (BIR 2018)}},
  issn         = {{1613-0073}},
  keywords     = {{CMMI; Continuous Improvement; Design Science Research (DSR); IT Service Management (ITSM); Self-assessment}},
  language     = {{eng}},
  pages        = {{281--292}},
  publisher    = {{CEUR-WS}},
  series       = {{CEUR Workshop Proceedings}},
  title        = {{Developing a tool for self-assessment of IT process maturity : A design science research initiative}},
  url          = {{http://ceur-ws.org/Vol-2218/paper27.pdf}},
  volume       = {{2218}},
  year         = {{2018}},
}