Advanced

Harnessing Handheld Computing – Managing IS Support to the Digital Ranger with Defensive Design

Andersson, Bo LU (2011) International Conference on Design Science in Information Systems and Technology In Service-oriented perspectives in design science research: 6th international conference 6629. p.62-76
Abstract
The recent years of development in mobile computing as powerful handheld computers and high-speed wireless networks creates opportunities for new user-groups in the mobile workforce to take advantage of mobile technologies. User-groups may be more or less geographical distributed and as a consequence more or less marooned when it comes to obtaining IT/IS support and this increases the complexity of delivering IT/IS support to these geographically distributed end-users. In this design paper the aim is to develop a design theory to manage problems in IT/IS support to the outbound user. Semistructured interviews were performed with developers and documents studies of an information system comprising handheld mobile computing devices for... (More)
The recent years of development in mobile computing as powerful handheld computers and high-speed wireless networks creates opportunities for new user-groups in the mobile workforce to take advantage of mobile technologies. User-groups may be more or less geographical distributed and as a consequence more or less marooned when it comes to obtaining IT/IS support and this increases the complexity of delivering IT/IS support to these geographically distributed end-users. In this design paper the aim is to develop a design theory to manage problems in IT/IS support to the outbound user. Semistructured interviews were performed with developers and documents studies of an information system comprising handheld mobile computing devices for drivers. From the interviews, a design theory based on the implemented strategy of defensive design is presented. The six components of IS design theory by Gregor and Jones is applied as a theoretical framework for evaluation of the design theory. (Less)
Please use this url to cite or link to this publication:
author
organization
publishing date
type
Chapter in Book/Report/Conference proceeding
publication status
published
subject
keywords
Mobile Information Systems, Digital Rangers, Design Theory, Design Research, Remote Mobile Users, Support.
in
Service-oriented perspectives in design science research: 6th international conference
volume
6629
pages
62 - 76
publisher
Springer
conference name
International Conference on Design Science in Information Systems and Technology
external identifiers
  • wos:000302390600005
  • scopus:79955862086
ISSN
1611-3349
0302-9743
ISBN
978-3-642-20632-0
DOI
10.1007/978-3-642-20633-7_5
language
English
LU publication?
yes
id
4c89e18b-d704-4371-bf81-c6be60e2a11e (old id 2124233)
date added to LUP
2011-08-30 13:27:12
date last changed
2017-01-01 04:11:19
@inproceedings{4c89e18b-d704-4371-bf81-c6be60e2a11e,
  abstract     = {The recent years of development in mobile computing as powerful handheld computers and high-speed wireless networks creates opportunities for new user-groups in the mobile workforce to take advantage of mobile technologies. User-groups may be more or less geographical distributed and as a consequence more or less marooned when it comes to obtaining IT/IS support and this increases the complexity of delivering IT/IS support to these geographically distributed end-users. In this design paper the aim is to develop a design theory to manage problems in IT/IS support to the outbound user. Semistructured interviews were performed with developers and documents studies of an information system comprising handheld mobile computing devices for drivers. From the interviews, a design theory based on the implemented strategy of defensive design is presented. The six components of IS design theory by Gregor and Jones is applied as a theoretical framework for evaluation of the design theory.},
  author       = {Andersson, Bo},
  booktitle    = {Service-oriented perspectives in design science research: 6th international conference},
  isbn         = {978-3-642-20632-0},
  issn         = {1611-3349},
  keyword      = {Mobile Information Systems,Digital Rangers,Design Theory,Design Research,Remote Mobile Users,Support.},
  language     = {eng},
  pages        = {62--76},
  publisher    = {Springer},
  title        = {Harnessing Handheld Computing – Managing IS Support to the Digital Ranger with Defensive Design},
  url          = {http://dx.doi.org/10.1007/978-3-642-20633-7_5},
  volume       = {6629},
  year         = {2011},
}