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Organisatoriska vägval -- En studie av Försäkringskassans förändringsarbete

Andersson, Fredrik LU ; Bergström, Tomas LU ; Bringselius, Louise LU ; Dackehag, Margareta LU ; Karlsson, Tom LU ; Melander, Stina LU and Paulsson, Gert LU (2011) In Nordiske Organisasjonsstudier 13(4). p.53-76
Abstract (Swedish)
Försäkringskassan är en central del av den svenska välfärdsstaten och för¬medlar mycket stora penningsummor. De förändringar som myndigheten har genomfört under senare tid i form av ny organisation och ändrade besl¬utsregler har varit omdiskuterade. Kritiker har pekat på bristande effektivi¬tet, försenade utbetalningar och hjärtlös regeltillämpning. Ett antal vägval har gjorts för att söka hitta lösningar på problem som länge påtalats med bl.a. stora skillnader i regeltillämpning mellan olika delar av landet. I denna artikel studeras dessa vägval. Diskussionen tar sin utgångspunkt i ett antal motsatspar: enhetlighet-lokal anpassning; centralisering-decentralisering; specialisering-generalistideal; samt närhet-distans. Dessa motsatspar... (More)
Försäkringskassan är en central del av den svenska välfärdsstaten och för¬medlar mycket stora penningsummor. De förändringar som myndigheten har genomfört under senare tid i form av ny organisation och ändrade besl¬utsregler har varit omdiskuterade. Kritiker har pekat på bristande effektivi¬tet, försenade utbetalningar och hjärtlös regeltillämpning. Ett antal vägval har gjorts för att söka hitta lösningar på problem som länge påtalats med bl.a. stora skillnader i regeltillämpning mellan olika delar av landet. I denna artikel studeras dessa vägval. Diskussionen tar sin utgångspunkt i ett antal motsatspar: enhetlighet-lokal anpassning; centralisering-decentralisering; specialisering-generalistideal; samt närhet-distans. Dessa motsatspar bely¬ses med exempel från de förändringar som har skett. Den allmänna slut¬satsen är att Försäkringskassans förändringsresa har varit stormig men att det har funnits ett betydande mått av konsistens sinsemellan i de gjorda vägvalen. (Less)
Abstract
The Swedish Social Insurance Agency is an important part of the Swedish welfare state. The Agency has recently made a number of major changes, such as establishing a new internal organization and reforming processes for decision making. Many of these changes have been controversial. Critics have complained that the Agency shows a lack of efficiency, has failed to make payments on time, and has been too harsh in its application of eligibility rules. The changes have put the agency at a number of crossroads, many of them recurring from earlier reforms, in dealing with problems such as regional differences in the application of rules. In this article, some of these choices are discussed. The discussion departs from four dichotomies:... (More)
The Swedish Social Insurance Agency is an important part of the Swedish welfare state. The Agency has recently made a number of major changes, such as establishing a new internal organization and reforming processes for decision making. Many of these changes have been controversial. Critics have complained that the Agency shows a lack of efficiency, has failed to make payments on time, and has been too harsh in its application of eligibility rules. The changes have put the agency at a number of crossroads, many of them recurring from earlier reforms, in dealing with problems such as regional differences in the application of rules. In this article, some of these choices are discussed. The discussion departs from four dichotomies: uniformity-local adaptation; centralization-decentralization; specialization-generalist approaches; and closeness-distance. These dichotomies are illustrated with examples from the agency. The general conclusion is that although the change process has taken a rocky road, there has been a great deal of internal consistency in the combination of measures taken. (Less)
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author
organization
publishing date
type
Contribution to journal
publication status
published
subject
keywords
vägval Swedish Social Insurance Agency, Försäkringskassan, förändringar, crossroads, change
in
Nordiske Organisasjonsstudier
volume
13
issue
4
pages
53 - 76
publisher
Bergen : Fagbokforlaget
ISSN
1501-8237
language
Swedish
LU publication?
yes
id
97c60c54-295c-424b-9efc-e79fe8757589 (old id 2205524)
date added to LUP
2011-11-21 10:52:34
date last changed
2016-04-15 21:14:09
@article{97c60c54-295c-424b-9efc-e79fe8757589,
  abstract     = {The Swedish Social Insurance Agency is an important part of the Swedish welfare state. The Agency has recently made a number of major changes, such as establishing a new internal organization and reforming processes for decision making. Many of these changes have been controversial. Critics have complained that the Agency shows a lack of efficiency, has failed to make payments on time, and has been too harsh in its application of eligibility rules. The changes have put the agency at a number of crossroads, many of them recurring from earlier reforms, in dealing with problems such as regional differences in the application of rules. In this article, some of these choices are discussed. The discussion departs from four dichotomies: uniformity-local adaptation; centralization-decentralization; specialization-generalist approaches; and closeness-distance. These dichotomies are illustrated with examples from the agency. The general conclusion is that although the change process has taken a rocky road, there has been a great deal of internal consistency in the combination of measures taken.},
  author       = {Andersson, Fredrik and Bergström, Tomas and Bringselius, Louise and Dackehag, Margareta and Karlsson, Tom and Melander, Stina and Paulsson, Gert},
  issn         = {1501-8237},
  keyword      = {vägval Swedish Social Insurance Agency,Försäkringskassan,förändringar,crossroads,change},
  language     = {swe},
  number       = {4},
  pages        = {53--76},
  publisher    = {Bergen : Fagbokforlaget},
  series       = {Nordiske Organisasjonsstudier},
  title        = {Organisatoriska vägval -- En studie av Försäkringskassans förändringsarbete},
  volume       = {13},
  year         = {2011},
}