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Software deployment activities and challenges – an industrial case study of four software product companies

Mäntylä, Mika LU and Vanhanen, Jari (2011) Software Maintenance and Reengineering (CSMR), 2011 15th European Conference on In [Host publication title missing] p.131-140
Abstract (Swedish)
Abstract in Undetermined

Software deployment, including both clean installs and updates, is a crucial activity for all software vendors. It starts with a customer's order of a new release and incorporates all steps taken until the customer is satisfied with the deployed product. Using interviews as the main data collection method, we conducted a case study of four companies to discover their software deployment activities and challenges. The studied products were more complicated than pure COTS products. We noticed three product characteristics that make deployment more challenging: 1) the product is tightly integrated to other customer systems, 2) the product offers various configuration options to support different ways... (More)
Abstract in Undetermined

Software deployment, including both clean installs and updates, is a crucial activity for all software vendors. It starts with a customer's order of a new release and incorporates all steps taken until the customer is satisfied with the deployed product. Using interviews as the main data collection method, we conducted a case study of four companies to discover their software deployment activities and challenges. The studied products were more complicated than pure COTS products. We noticed three product characteristics that make deployment more challenging: 1) the product is tightly integrated to other customer systems, 2) the product offers various configuration options to support different ways of working, and 3) the product requires a pre-created, complex, real-world data model to be usable. We also noticed that software deployment is multifaceted, involving activities related to customer interaction, making integrations, and configuring, installing and testing the products. (Less)
Please use this url to cite or link to this publication:
author
organization
publishing date
type
Chapter in Book/Report/Conference proceeding
publication status
published
subject
keywords
Companies, Interviews, Personnel, Software, Testing, Training, customer satisfaction, software development management, commercial off-the-shelf software products, customer interaction, product configuration, product installation, product integration, product testing, software deployment, software product company, software vendors, deployment activities, industrial case study, installablity, software deployment process
in
[Host publication title missing]
pages
131 - 140
conference name
Software Maintenance and Reengineering (CSMR), 2011 15th European Conference on
external identifiers
  • scopus:79955136311
ISSN
1944-2793
1534-5351
ISBN
978-1-61284-259-2
DOI
10.1109/CSMR.2011.19
language
English
LU publication?
no
id
e700ac98-81f3-485e-9276-afb74afaa2f8 (old id 2225535)
date added to LUP
2011-12-15 14:12:25
date last changed
2017-04-16 04:21:08
@inproceedings{e700ac98-81f3-485e-9276-afb74afaa2f8,
  abstract     = {<b>Abstract in Undetermined</b><br/><br>
Software deployment, including both clean installs and updates, is a crucial activity for all software vendors. It starts with a customer's order of a new release and incorporates all steps taken until the customer is satisfied with the deployed product. Using interviews as the main data collection method, we conducted a case study of four companies to discover their software deployment activities and challenges. The studied products were more complicated than pure COTS products. We noticed three product characteristics that make deployment more challenging: 1) the product is tightly integrated to other customer systems, 2) the product offers various configuration options to support different ways of working, and 3) the product requires a pre-created, complex, real-world data model to be usable. We also noticed that software deployment is multifaceted, involving activities related to customer interaction, making integrations, and configuring, installing and testing the products.},
  author       = {Mäntylä, Mika and Vanhanen, Jari},
  booktitle    = {[Host publication title missing]},
  isbn         = {978-1-61284-259-2},
  issn         = {1944-2793},
  keyword      = {Companies,Interviews,Personnel,Software,Testing,Training,customer satisfaction,software development management,commercial off-the-shelf software products,customer interaction,product configuration,product installation,product integration,product testing,software deployment,software product company,software vendors,deployment activities,industrial case study,installablity,software deployment process},
  language     = {eng},
  pages        = {131--140},
  title        = {Software deployment activities and challenges – an industrial case study of four software product companies},
  url          = {http://dx.doi.org/10.1109/CSMR.2011.19},
  year         = {2011},
}