Software deployment activities and challenges – an industrial case study of four software product companies
(2011) Software Maintenance and Reengineering (CSMR), 2011 15th European Conference on p.131-140- Abstract
- Abstract in Undetermined
Software deployment, including both clean installs and updates, is a crucial activity for all software vendors. It starts with a customer's order of a new release and incorporates all steps taken until the customer is satisfied with the deployed product. Using interviews as the main data collection method, we conducted a case study of four companies to discover their software deployment activities and challenges. The studied products were more complicated than pure COTS products. We noticed three product characteristics that make deployment more challenging: 1) the product is tightly integrated to other customer systems, 2) the product offers various configuration options to support different ways of working,... (More) - Abstract in Undetermined
Software deployment, including both clean installs and updates, is a crucial activity for all software vendors. It starts with a customer's order of a new release and incorporates all steps taken until the customer is satisfied with the deployed product. Using interviews as the main data collection method, we conducted a case study of four companies to discover their software deployment activities and challenges. The studied products were more complicated than pure COTS products. We noticed three product characteristics that make deployment more challenging: 1) the product is tightly integrated to other customer systems, 2) the product offers various configuration options to support different ways of working, and 3) the product requires a pre-created, complex, real-world data model to be usable. We also noticed that software deployment is multifaceted, involving activities related to customer interaction, making integrations, and configuring, installing and testing the products. (Less)
Please use this url to cite or link to this publication:
https://lup.lub.lu.se/record/2225535
- author
- Mäntylä, Mika LU and Vanhanen, Jari
- organization
- publishing date
- 2011
- type
- Chapter in Book/Report/Conference proceeding
- publication status
- published
- subject
- keywords
- Companies, Interviews, Personnel, Software, Testing, Training, customer satisfaction, software development management, commercial off-the-shelf software products, customer interaction, product configuration, product installation, product integration, product testing, software deployment, software product company, software vendors, deployment activities, industrial case study, installablity, software deployment process
- host publication
- [Host publication title missing]
- pages
- 131 - 140
- conference name
- Software Maintenance and Reengineering (CSMR), 2011 15th European Conference on
- conference location
- Oldenburg, Germany
- conference dates
- 2011-03-01 - 2011-03-04
- external identifiers
-
- scopus:79955136311
- ISSN
- 1944-2793
- 1534-5351
- ISBN
- 978-1-61284-259-2
- DOI
- 10.1109/CSMR.2011.19
- language
- English
- LU publication?
- no
- id
- e700ac98-81f3-485e-9276-afb74afaa2f8 (old id 2225535)
- date added to LUP
- 2016-04-04 08:12:37
- date last changed
- 2024-01-27 01:25:08
@inproceedings{e700ac98-81f3-485e-9276-afb74afaa2f8,
abstract = {{Abstract in Undetermined<br/>Software deployment, including both clean installs and updates, is a crucial activity for all software vendors. It starts with a customer's order of a new release and incorporates all steps taken until the customer is satisfied with the deployed product. Using interviews as the main data collection method, we conducted a case study of four companies to discover their software deployment activities and challenges. The studied products were more complicated than pure COTS products. We noticed three product characteristics that make deployment more challenging: 1) the product is tightly integrated to other customer systems, 2) the product offers various configuration options to support different ways of working, and 3) the product requires a pre-created, complex, real-world data model to be usable. We also noticed that software deployment is multifaceted, involving activities related to customer interaction, making integrations, and configuring, installing and testing the products.}},
author = {{Mäntylä, Mika and Vanhanen, Jari}},
booktitle = {{[Host publication title missing]}},
isbn = {{978-1-61284-259-2}},
issn = {{1944-2793}},
keywords = {{Companies; Interviews; Personnel; Software; Testing; Training; customer satisfaction; software development management; commercial off-the-shelf software products; customer interaction; product configuration; product installation; product integration; product testing; software deployment; software product company; software vendors; deployment activities; industrial case study; installablity; software deployment process}},
language = {{eng}},
pages = {{131--140}},
title = {{Software deployment activities and challenges – an industrial case study of four software product companies}},
url = {{http://dx.doi.org/10.1109/CSMR.2011.19}},
doi = {{10.1109/CSMR.2011.19}},
year = {{2011}},
}