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Managing Swiss Hospitality: How cultural antecedents of innovation and customer-oriented value systems can influence performance in the hotel industry

Tajeddini, Kayhan LU and Trueman, Myfanwy (2012) In International Journal of Hospitality Management 31(4). p.1119-1129
Abstract
Research into innovativeness and customer orientation in the service industry is burgeoning, yet our understanding of the antecedents and consequences of both activities in hospitality management remain unclear. To address this problem we investigate the link between corporate culture, indicators of innovativeness and business performance in the Swiss hotel industry, because the Swiss have a proclivity toward innovation as well as a long established record in hospitality management. Data were generated from 96 businesses in the hotel industry and the results were analysed using structural equation modeling. They suggest that cultural dimensions are positively associated with customer orientation, innovativeness, and company performance.... (More)
Research into innovativeness and customer orientation in the service industry is burgeoning, yet our understanding of the antecedents and consequences of both activities in hospitality management remain unclear. To address this problem we investigate the link between corporate culture, indicators of innovativeness and business performance in the Swiss hotel industry, because the Swiss have a proclivity toward innovation as well as a long established record in hospitality management. Data were generated from 96 businesses in the hotel industry and the results were analysed using structural equation modeling. They suggest that cultural dimensions are positively associated with customer orientation, innovativeness, and company performance. The implications of the findings are discussed along with limitations and future research directions. (Less)
Please use this url to cite or link to this publication:
author
organization
publishing date
type
Contribution to specialist publication or newspaper
publication status
published
subject
keywords
Cultural dimensions, Customer orientation, Innovativeness, Hospitality industry
categories
Popular Science
in
International Journal of Hospitality Management
volume
31
issue
4
pages
1119 - 1129
publisher
Elsevier
external identifiers
  • wos:000306448000011
  • scopus:84862199662
ISSN
1873-4693
DOI
10.1016/j.ijhm.2012.01.009
language
English
LU publication?
yes
id
7baa6968-1a5b-4db2-b20e-4be871e85cdd (old id 2375323)
date added to LUP
2012-03-22 14:01:39
date last changed
2017-07-09 03:05:11
@misc{7baa6968-1a5b-4db2-b20e-4be871e85cdd,
  abstract     = {Research into innovativeness and customer orientation in the service industry is burgeoning, yet our understanding of the antecedents and consequences of both activities in hospitality management remain unclear. To address this problem we investigate the link between corporate culture, indicators of innovativeness and business performance in the Swiss hotel industry, because the Swiss have a proclivity toward innovation as well as a long established record in hospitality management. Data were generated from 96 businesses in the hotel industry and the results were analysed using structural equation modeling. They suggest that cultural dimensions are positively associated with customer orientation, innovativeness, and company performance. The implications of the findings are discussed along with limitations and future research directions.},
  author       = {Tajeddini, Kayhan and Trueman, Myfanwy},
  issn         = {1873-4693},
  keyword      = {Cultural dimensions,Customer orientation,Innovativeness,Hospitality industry},
  language     = {eng},
  number       = {4},
  pages        = {1119--1129},
  publisher    = {Elsevier},
  series       = {International Journal of Hospitality Management},
  title        = {Managing Swiss Hospitality: How cultural antecedents of innovation and customer-oriented value systems can influence performance in the hotel industry},
  url          = {http://dx.doi.org/10.1016/j.ijhm.2012.01.009},
  volume       = {31},
  year         = {2012},
}