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The value creation-concept in hospitals - health values from the patients perspective

Nordgren, Lars LU and Ahgren, Bengt (2013) In Nordic Nursing Research 3(2).
Abstract
Objective

Based on the concept of value creation the aim was to analyse a sample of patients’ unstructured responses, and to show what the patients perceived to be healthcare values.



Method

Using content analysis the patients’ responses to three questions underwent a categorization involving the identification, coding, and emerging of themes.



Results

This is good: The result was; fellow feeling, receptivity, proficiency, efforts matched to requirements, popular food, informed patients. The theme was professional care.



This I would like to change: The result was; offer more conventional forms of accommodation, better quality food, better cleaning, more... (More)
Objective

Based on the concept of value creation the aim was to analyse a sample of patients’ unstructured responses, and to show what the patients perceived to be healthcare values.



Method

Using content analysis the patients’ responses to three questions underwent a categorization involving the identification, coding, and emerging of themes.



Results

This is good: The result was; fellow feeling, receptivity, proficiency, efforts matched to requirements, popular food, informed patients. The theme was professional care.



This I would like to change: The result was; offer more conventional forms of accommodation, better quality food, better cleaning, more time to their patients, better information, improved accessibility. The theme was patients want good service when in hospital. Other complaints were linked to care, resulting in; improve personal integrity, friendlier demeanour, more focusing on the individual. The theme was patients expect to be acknowledged and respected by nursing staff.



Other comments: The answers did not convey anything essentially new.



Conclusion

The patients expressed different values. It is debatable to use service management concepts in healthcare in a simplistic way.



Practice Implications

Patients’ unstructured answers are of interest in improving the attitudes of the co-workers. (Less)
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author
and
organization
publishing date
type
Contribution to journal
publication status
published
subject
keywords
content analysis, patient survey, unstructured responses, value creation
in
Nordic Nursing Research
volume
3
issue
2
publisher
Universitetsforlaget
ISSN
1892-2686
language
English
LU publication?
yes
id
6bb0aa70-72e1-460a-86c5-7b07503a965c (old id 3224657)
date added to LUP
2016-04-01 10:23:16
date last changed
2018-11-21 19:45:20
@article{6bb0aa70-72e1-460a-86c5-7b07503a965c,
  abstract     = {Objective <br/><br>
Based on the concept of value creation the aim was to analyse a sample of patients’ unstructured responses, and to show what the patients perceived to be healthcare values. <br/><br>
<br/><br>
Method <br/><br>
Using content analysis the patients’ responses to three questions underwent a categorization involving the identification, coding, and emerging of themes. <br/><br>
<br/><br>
Results<br/><br>
This is good: The result was; fellow feeling, receptivity, proficiency, efforts matched to requirements, popular food, informed patients. The theme was professional care.<br/><br>
 <br/><br>
This I would like to change: The result was; offer more conventional forms of accommodation, better quality food, better cleaning, more time to their patients, better information, improved accessibility. The theme was patients want good service when in hospital. Other complaints were linked to care, resulting in; improve personal integrity, friendlier demeanour, more focusing on the individual. The theme was patients expect to be acknowledged and respected by nursing staff. <br/><br>
<br/><br>
Other comments: The answers did not convey anything essentially new. <br/><br>
<br/><br>
Conclusion<br/><br>
The patients expressed different values. It is debatable to use service management concepts in healthcare in a simplistic way. <br/><br>
<br/><br>
Practice Implications <br/><br>
Patients’ unstructured answers are of interest in improving the attitudes of the co-workers.},
  author       = {Nordgren, Lars and Ahgren, Bengt},
  issn         = {1892-2686},
  language     = {eng},
  number       = {2},
  publisher    = {Universitetsforlaget},
  series       = {Nordic Nursing Research},
  title        = {The value creation-concept in hospitals - health values from the patients perspective},
  volume       = {3},
  year         = {2013},
}