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What’s the buzz about the store? A comparative study of Word of Mouth and customer satisfaction, their sources and relationships to sales growt

Anselmsson, Johan LU and Johansson, Ulf LU (2013) In European Retail Research p.97-128
Please use this url to cite or link to this publication:
author
organization
publishing date
type
Chapter in Book/Report/Conference proceeding
publication status
published
subject
in
European Retail Research
pages
97 - 128
publisher
Springer
ISBN
978-3-658-00716-4
DOI
10.1007/978-3-658-00717-1_5
language
English
LU publication?
yes
id
14f1a754-7de4-45db-a30f-d662e05a6ec3 (old id 3450767)
date added to LUP
2013-02-04 11:08:57
date last changed
2018-05-29 09:35:42
@inbook{14f1a754-7de4-45db-a30f-d662e05a6ec3,
  author       = {Anselmsson, Johan and Johansson, Ulf},
  isbn         = {978-3-658-00716-4},
  language     = {eng},
  pages        = {97--128},
  publisher    = {Springer},
  series       = {European Retail Research},
  title        = {What’s the buzz about the store? A comparative study of Word of Mouth and customer satisfaction, their sources and relationships to sales growt},
  url          = {http://dx.doi.org/10.1007/978-3-658-00717-1_5},
  year         = {2013},
}