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Errors in organizations: Opportunities for crisis management

Heide, Mats LU and Simonsson, Charlotte LU (2013) The Conference on Corporate Communication 2013
Abstract
In the traditional crisis management literature organizational errors are seen as something entirely negative, even though error-free organizations should be considered as a chimera (Clarke, 1999). At-tention to errors is an important characteristic of so called high reliability organizations (HRO). These organizations have a safety culture that function proactively and errors are understood as vital sources for resilience, learning and improvement. The aim of this paper is to discuss the role and importance of informal communication, co-workership and leadership for the error reporting system and safety cul-ture at a university hospital. The paper is based on interviews with managers, nurses and physicians. We will also suggest how crisis... (More)
In the traditional crisis management literature organizational errors are seen as something entirely negative, even though error-free organizations should be considered as a chimera (Clarke, 1999). At-tention to errors is an important characteristic of so called high reliability organizations (HRO). These organizations have a safety culture that function proactively and errors are understood as vital sources for resilience, learning and improvement. The aim of this paper is to discuss the role and importance of informal communication, co-workership and leadership for the error reporting system and safety cul-ture at a university hospital. The paper is based on interviews with managers, nurses and physicians. We will also suggest how crisis management as a research field and practice can develop by focusing errors, which recently has received increased interest among researchers (e.g. Christianson, Farkas, Sutcliffe, & Weick, 2009; Goodman et al., 2011; Hunter, Tate, Dzieweczynski, & Bedell-Avers, 2011; Sutcliffe, 2011). (Less)
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author
organization
publishing date
type
Contribution to conference
publication status
published
subject
keywords
crisis management, organizational errors, informal communication, co-workership, leadership
conference name
The Conference on Corporate Communication 2013
project
Internal crisis communication
language
English
LU publication?
yes
id
5c5d0cc8-2e0b-4341-886a-5dd2c8625c5a (old id 3459434)
date added to LUP
2013-01-02 09:37:54
date last changed
2016-07-04 12:48:51
@misc{5c5d0cc8-2e0b-4341-886a-5dd2c8625c5a,
  abstract     = {In the traditional crisis management literature organizational errors are seen as something entirely negative, even though error-free organizations should be considered as a chimera (Clarke, 1999). At-tention to errors is an important characteristic of so called high reliability organizations (HRO). These organizations have a safety culture that function proactively and errors are understood as vital sources for resilience, learning and improvement. The aim of this paper is to discuss the role and importance of informal communication, co-workership and leadership for the error reporting system and safety cul-ture at a university hospital. The paper is based on interviews with managers, nurses and physicians. We will also suggest how crisis management as a research field and practice can develop by focusing errors, which recently has received increased interest among researchers (e.g. Christianson, Farkas, Sutcliffe, & Weick, 2009; Goodman et al., 2011; Hunter, Tate, Dzieweczynski, & Bedell-Avers, 2011; Sutcliffe, 2011).},
  author       = {Heide, Mats and Simonsson, Charlotte},
  keyword      = {crisis management,organizational errors,informal communication,co-workership,leadership},
  language     = {eng},
  title        = {Errors in organizations: Opportunities for crisis management},
  year         = {2013},
}