Advanced

Understanding the value of reputation systems in enterprise social media (ESM) - The impact on ESM engagement behaviors

Leidner, Dorothy E. LU ; Tripp, John F. and Zhang, Sixuan (2016) International Conference on Information Systems In 2016 International Conference on Information Systems, ICIS 2016
Abstract

Enterprise Social Media (ESM) platforms have been gaining popularity in organizations in recent years. Despite the perceived value of these platforms, many ESM projects fail in their first six months because of the lack of employee engagement. Reputation systems, which track user behaviors within the ESM and assign the user a reputation score based upon a points system designated by the organization, have shown promise as a catalyst for greater employee engagement. This RIP seeks to understand the impact of the reputation systems on users' ESM engagement behaviors. More specifically, on the user side, we examine: How do employees' beliefs about online reputation in the reputation leaderboard influence employees' ESM engagement... (More)

Enterprise Social Media (ESM) platforms have been gaining popularity in organizations in recent years. Despite the perceived value of these platforms, many ESM projects fail in their first six months because of the lack of employee engagement. Reputation systems, which track user behaviors within the ESM and assign the user a reputation score based upon a points system designated by the organization, have shown promise as a catalyst for greater employee engagement. This RIP seeks to understand the impact of the reputation systems on users' ESM engagement behaviors. More specifically, on the user side, we examine: How do employees' beliefs about online reputation in the reputation leaderboard influence employees' ESM engagement behaviors? On the artifact side, we investigate: How does the design of reputation systems influence employees' ESM engagement behaviors? We present the motivations, theoretical basis and research model, and the intended research design for the study.

(Less)
Please use this url to cite or link to this publication:
author
organization
publishing date
type
Chapter in Book/Report/Conference proceeding
publication status
published
subject
keywords
Enterprise social media, ESM engagement, Online reputation, Reputation systems
in
2016 International Conference on Information Systems, ICIS 2016
publisher
Association for Information Systems
conference name
International Conference on Information Systems
external identifiers
  • scopus:85019499533
ISBN
9780996683135
language
English
LU publication?
yes
id
3f674bd5-c4d7-44a7-a70b-1aa6f7638140
date added to LUP
2017-06-09 09:37:10
date last changed
2017-06-09 09:37:10
@inproceedings{3f674bd5-c4d7-44a7-a70b-1aa6f7638140,
  abstract     = {<p>Enterprise Social Media (ESM) platforms have been gaining popularity in organizations in recent years. Despite the perceived value of these platforms, many ESM projects fail in their first six months because of the lack of employee engagement. Reputation systems, which track user behaviors within the ESM and assign the user a reputation score based upon a points system designated by the organization, have shown promise as a catalyst for greater employee engagement. This RIP seeks to understand the impact of the reputation systems on users' ESM engagement behaviors. More specifically, on the user side, we examine: How do employees' beliefs about online reputation in the reputation leaderboard influence employees' ESM engagement behaviors? On the artifact side, we investigate: How does the design of reputation systems influence employees' ESM engagement behaviors? We present the motivations, theoretical basis and research model, and the intended research design for the study.</p>},
  author       = {Leidner, Dorothy E. and Tripp, John F. and Zhang, Sixuan},
  booktitle    = {2016 International Conference on Information Systems, ICIS 2016},
  isbn         = {9780996683135},
  keyword      = {Enterprise social media,ESM engagement,Online reputation,Reputation systems},
  language     = {eng},
  publisher    = {Association for Information Systems},
  title        = {Understanding the value of reputation systems in enterprise social media (ESM) - The impact on ESM engagement behaviors},
  year         = {2016},
}