Advanced

Design of socio-technical systems : What does the practice tell us?

Bednar, Peter LU and Sadok, Moufida (2018) 13th Conference of the Italian Chapter of the Association for Information Systems, ItAIS 2016 In Digital Technology and Organizational Change - Reshaping Technology, People, and Organizations Towards a Global Society 23. p.61-68
Abstract

In this paper we report upon some results of an empirical study involving employees from 32 SMEs in the UK on how they approach socio-technical principles in the design of their work systems. We are particularly interested in what extent employees are engaged with decision making, change in work practices and job satisfaction. Our findings reveal that employees would prefer more responsibilities, more involvement in the decision making and in change of work practices. Additionally, it seems that recognition and appreciation by management are the most valuable job satisfaction criteria. Therefore, our findings further support the conclusion that socio-technical principles are not outdated. From a socio-technical lens, the debate on the... (More)

In this paper we report upon some results of an empirical study involving employees from 32 SMEs in the UK on how they approach socio-technical principles in the design of their work systems. We are particularly interested in what extent employees are engaged with decision making, change in work practices and job satisfaction. Our findings reveal that employees would prefer more responsibilities, more involvement in the decision making and in change of work practices. Additionally, it seems that recognition and appreciation by management are the most valuable job satisfaction criteria. Therefore, our findings further support the conclusion that socio-technical principles are not outdated. From a socio-technical lens, the debate on the productivity issues should not only consider buying more technology as a crucial part of the design of a work process but additional effort is required to connect it with employees’ capabilities.

(Less)
Please use this url to cite or link to this publication:
author
organization
publishing date
type
Chapter in Book/Report/Conference proceeding
publication status
published
subject
keywords
Design of organizational system, Organizational change, SME, Socio-technical analysis
in
Digital Technology and Organizational Change - Reshaping Technology, People, and Organizations Towards a Global Society
volume
23
pages
8 pages
publisher
Springer Heidelberg
conference name
13th Conference of the Italian Chapter of the Association for Information Systems, ItAIS 2016
external identifiers
  • scopus:85031782609
ISBN
9783319620503
DOI
10.1007/978-3-319-62051-0_6
language
English
LU publication?
yes
id
42f78078-319e-4ce5-86d9-80248c8054c2
date added to LUP
2017-10-30 10:36:40
date last changed
2017-10-31 16:11:33
@inproceedings{42f78078-319e-4ce5-86d9-80248c8054c2,
  abstract     = {<p>In this paper we report upon some results of an empirical study involving employees from 32 SMEs in the UK on how they approach socio-technical principles in the design of their work systems. We are particularly interested in what extent employees are engaged with decision making, change in work practices and job satisfaction. Our findings reveal that employees would prefer more responsibilities, more involvement in the decision making and in change of work practices. Additionally, it seems that recognition and appreciation by management are the most valuable job satisfaction criteria. Therefore, our findings further support the conclusion that socio-technical principles are not outdated. From a socio-technical lens, the debate on the productivity issues should not only consider buying more technology as a crucial part of the design of a work process but additional effort is required to connect it with employees’ capabilities.</p>},
  author       = {Bednar, Peter and Sadok, Moufida},
  booktitle    = {Digital Technology and Organizational Change - Reshaping Technology, People, and Organizations Towards a Global Society},
  isbn         = {9783319620503},
  keyword      = {Design of organizational system,Organizational change,SME,Socio-technical analysis},
  language     = {eng},
  pages        = {61--68},
  publisher    = {Springer Heidelberg},
  title        = {Design of socio-technical systems : What does the practice tell us?},
  url          = {http://dx.doi.org/10.1007/978-3-319-62051-0_6},
  volume       = {23},
  year         = {2018},
}