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Evaluation of Interactive Voice Response (IVR) and postal survey in follow-up of children and adolescents discharged from psychiatric outpatient treatment: a randomized controlled trial.

Andersson, Claes LU ; Danielsson, Susanne LU ; Silfverberg-Dymling, Gunilla; Löndahl, Gunnel and Johansson, Björn Axel LU (2014) In SpringerPlus 3.
Abstract
Systematic evaluation of child and adolescent psychiatric outpatient treatment is important but time-consuming. The aim of this paper was to study whether Interactive Voice Response (IVR) is a more effective method than a questionnaire sent by post when following up outpatient treatment in child and adolescent psychiatry. Eighty patients were recruited from a child and adolescent psychiatric outpatient unit in Sweden. One parent of each of the patients was randomized to complete the BCFPI follow-up form, using either IVR (n = 40) or postal survey (n = 40) one month after discharge. The response rate for complete answers was 65% in the IVR group and 38% in the postal survey group (p = 0.014). There was less need for reminders in the IVR... (More)
Systematic evaluation of child and adolescent psychiatric outpatient treatment is important but time-consuming. The aim of this paper was to study whether Interactive Voice Response (IVR) is a more effective method than a questionnaire sent by post when following up outpatient treatment in child and adolescent psychiatry. Eighty patients were recruited from a child and adolescent psychiatric outpatient unit in Sweden. One parent of each of the patients was randomized to complete the BCFPI follow-up form, using either IVR (n = 40) or postal survey (n = 40) one month after discharge. The response rate for complete answers was 65% in the IVR group and 38% in the postal survey group (p = 0.014). There was less need for reminders in the IVR group (p = 0.000). IVR is a promising and cost-effective method for evaluating evidence-based treatment in child and adolescent psychiatric care. (Less)
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published
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in
SpringerPlus
volume
3
publisher
Springer
external identifiers
  • pmid:24567883
  • scopus:84897779845
ISSN
2193-1801
DOI
10.1186/2193-1801-3-77
language
English
LU publication?
yes
id
a07691e1-7cb5-4bf5-b52e-a49b49eeb26e (old id 4333999)
alternative location
http://www.ncbi.nlm.nih.gov/pubmed/24567883?dopt=Abstract
date added to LUP
2014-03-05 19:08:43
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2017-10-08 04:04:50
@article{a07691e1-7cb5-4bf5-b52e-a49b49eeb26e,
  abstract     = {Systematic evaluation of child and adolescent psychiatric outpatient treatment is important but time-consuming. The aim of this paper was to study whether Interactive Voice Response (IVR) is a more effective method than a questionnaire sent by post when following up outpatient treatment in child and adolescent psychiatry. Eighty patients were recruited from a child and adolescent psychiatric outpatient unit in Sweden. One parent of each of the patients was randomized to complete the BCFPI follow-up form, using either IVR (n = 40) or postal survey (n = 40) one month after discharge. The response rate for complete answers was 65% in the IVR group and 38% in the postal survey group (p = 0.014). There was less need for reminders in the IVR group (p = 0.000). IVR is a promising and cost-effective method for evaluating evidence-based treatment in child and adolescent psychiatric care.},
  articleno    = {77},
  author       = {Andersson, Claes and Danielsson, Susanne and Silfverberg-Dymling, Gunilla and Löndahl, Gunnel and Johansson, Björn Axel},
  issn         = {2193-1801},
  language     = {eng},
  publisher    = {Springer},
  series       = {SpringerPlus},
  title        = {Evaluation of Interactive Voice Response (IVR) and postal survey in follow-up of children and adolescents discharged from psychiatric outpatient treatment: a randomized controlled trial.},
  url          = {http://dx.doi.org/10.1186/2193-1801-3-77},
  volume       = {3},
  year         = {2014},
}