How to Deal With and Repair Broken Trust in an R&D Partnership
(2018) In Technology Innovation Management Review 8(9). p.4-4- Abstract
- This article offers an actionable framework for dealing with trust violations in R&D partnerships: it explains how to turn around a conflicted R&D partnership, repair trust, and learn from the experience. As innovation becomes more open, firms increasingly find themselves involved in R&D collaborations with suppliers, customers or even competitors. Trust plays a fundamental role in such partnerships to work. Yet, trust cannot be taken for granted. In fact, trust in R&D partnerships is often violated – and without executive intervention, trust violations can soon turn even the most promising partnership into a value-destroying predicament. Although much has been written about trust formation in R&D partnerships, this... (More)
- This article offers an actionable framework for dealing with trust violations in R&D partnerships: it explains how to turn around a conflicted R&D partnership, repair trust, and learn from the experience. As innovation becomes more open, firms increasingly find themselves involved in R&D collaborations with suppliers, customers or even competitors. Trust plays a fundamental role in such partnerships to work. Yet, trust cannot be taken for granted. In fact, trust in R&D partnerships is often violated – and without executive intervention, trust violations can soon turn even the most promising partnership into a value-destroying predicament. Although much has been written about trust formation in R&D partnerships, this article focuses instead on what to do when trust has been broken. The analysis is based on a review of academic research and is illustrated with real-life examples of trust repair processes. (Less)
Please use this url to cite or link to this publication:
https://lup.lub.lu.se/record/43a929a5-5135-4afd-a57f-5b3da0bd38cd
- author
- Brattström, Anna LU
- organization
- publishing date
- 2018-09
- type
- Contribution to journal
- publication status
- published
- subject
- in
- Technology Innovation Management Review
- volume
- 8
- issue
- 9
- pages
- 15 pages
- publisher
- Carleton University
- ISSN
- 1927-0321
- DOI
- 10.22215/timreview/1182
- language
- English
- LU publication?
- yes
- id
- 43a929a5-5135-4afd-a57f-5b3da0bd38cd
- date added to LUP
- 2019-11-11 16:07:54
- date last changed
- 2020-04-09 13:20:07
@article{43a929a5-5135-4afd-a57f-5b3da0bd38cd, abstract = {{This article offers an actionable framework for dealing with trust violations in R&D partnerships: it explains how to turn around a conflicted R&D partnership, repair trust, and learn from the experience. As innovation becomes more open, firms increasingly find themselves involved in R&D collaborations with suppliers, customers or even competitors. Trust plays a fundamental role in such partnerships to work. Yet, trust cannot be taken for granted. In fact, trust in R&D partnerships is often violated – and without executive intervention, trust violations can soon turn even the most promising partnership into a value-destroying predicament. Although much has been written about trust formation in R&D partnerships, this article focuses instead on what to do when trust has been broken. The analysis is based on a review of academic research and is illustrated with real-life examples of trust repair processes.}}, author = {{Brattström, Anna}}, issn = {{1927-0321}}, language = {{eng}}, number = {{9}}, pages = {{4--4}}, publisher = {{Carleton University}}, series = {{Technology Innovation Management Review}}, title = {{How to Deal With and Repair Broken Trust in an R&D Partnership}}, url = {{https://lup.lub.lu.se/search/files/71711710/Brattstr_m_TIMReview_September2018.pdf}}, doi = {{10.22215/timreview/1182}}, volume = {{8}}, year = {{2018}}, }