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Personalized Support with ‘Little’ Data

Bednar, Peter LU ; Imrie, Peter and Welch, Christine (2014) In Creating Value for All Through IT. IFIP WG 8.6 International Conference on Transfer and Diffusion of IT, TDIT 2014, Aalborg, Denmark, June 2-4, 2014. Proceedings 429. p.355-358
Abstract
In this paper we look at opportunities to support the creation of value for all through the use of end-user-owned Virtual Personal Assistant. We use a chat-bot as example of technology with a possibility for transferring and diffusing new functionality, features and capabilities. This category of software can create potential value through its AI and natural language processing combined with emulation and imitation of emotional engagement which is personal, private and as such allows for intimate contextual relevance to be developed.
Please use this url to cite or link to this publication:
author
organization
publishing date
type
Chapter in Book/Report/Conference proceeding
publication status
published
subject
keywords
Personalized support, End-user owned, Knowledge worker, Little data, chat-bot, Emotional engagement, Contextual dependency, Natural Language Processing
in
Creating Value for All Through IT. IFIP WG 8.6 International Conference on Transfer and Diffusion of IT, TDIT 2014, Aalborg, Denmark, June 2-4, 2014. Proceedings
editor
Bergvall-Kåreborn, Birgitta; Nielsen, Peter Axel; and
volume
429
pages
355 - 358
publisher
Springer
external identifiers
  • scopus:84927636093
ISSN
1868-4238
ISBN
978-3-662-43458-1
language
English
LU publication?
yes
id
71d00381-d1f8-4e10-9809-cb258d1eb989 (old id 4461480)
alternative location
http://link.springer.com/chapter/10.1007/978-3-662-43459-8_24
date added to LUP
2014-06-09 15:45:30
date last changed
2017-04-09 04:08:19
@inbook{71d00381-d1f8-4e10-9809-cb258d1eb989,
  abstract     = {In this paper we look at opportunities to support the creation of value for all through the use of end-user-owned Virtual Personal Assistant. We use a chat-bot as example of technology with a possibility for transferring and diffusing new functionality, features and capabilities. This category of software can create potential value through its AI and natural language processing combined with emulation and imitation of emotional engagement which is personal, private and as such allows for intimate contextual relevance to be developed.},
  author       = {Bednar, Peter and Imrie, Peter and Welch, Christine},
  editor       = {Bergvall-Kåreborn, Birgitta and Nielsen, Peter Axel},
  isbn         = {978-3-662-43458-1},
  issn         = {1868-4238},
  keyword      = {Personalized support,End-user owned,Knowledge worker,Little data,chat-bot,Emotional engagement,Contextual dependency,Natural Language Processing},
  language     = {eng},
  pages        = {355--358},
  publisher    = {Springer},
  series       = {Creating Value for All Through IT. IFIP WG 8.6 International Conference on Transfer and Diffusion of IT, TDIT 2014, Aalborg, Denmark, June 2-4, 2014. Proceedings},
  title        = {Personalized Support with ‘Little’ Data},
  volume       = {429},
  year         = {2014},
}