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A holistic view of value generation process in a SSBI environment : a service dominant logic perspective

Bani-Hani, Imad LU ; Pareigis, Jorg; Tona, Olgerta LU and Carlsson, Sven LU (2018) In Journal of Decision Systems 27. p.46-55
Abstract

Self-service business intelligence (SSBI) is an emerging trend in organisations allowing users to become more autonomous in data exploration. Organisations are keen to provide such services for their employees due to its potential benefits. However, there is little empirical knowledge about the process of building a SSBI service and the role of users in this process. From an exploratory single case study of a major Norwegian online marketplace and drawing on service-dominant logic as an analytical framework, we identify and explore two major phases of building a SSBI service: co-production and co-creation. Besides providing a rich description of these phases, this study also explores the way stakeholders are involved and embedded... (More)

Self-service business intelligence (SSBI) is an emerging trend in organisations allowing users to become more autonomous in data exploration. Organisations are keen to provide such services for their employees due to its potential benefits. However, there is little empirical knowledge about the process of building a SSBI service and the role of users in this process. From an exploratory single case study of a major Norwegian online marketplace and drawing on service-dominant logic as an analytical framework, we identify and explore two major phases of building a SSBI service: co-production and co-creation. Besides providing a rich description of these phases, this study also explores the way stakeholders are involved and embedded throughout the process of value generation.

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Please use this url to cite or link to this publication:
author
organization
publishing date
type
Contribution to journal
publication status
published
subject
keywords
co-creation, co-production, Self-service business intelligence, service-dominant logic
in
Journal of Decision Systems
volume
27
pages
10 pages
publisher
Hermes Science Publications
external identifiers
  • scopus:85048577164
ISSN
1246-0125
DOI
10.1080/12460125.2018.1468155
language
English
LU publication?
yes
id
45a98373-a529-4e9d-b0ea-cc88b96f7518
date added to LUP
2018-07-02 09:39:37
date last changed
2019-02-20 11:21:18
@article{45a98373-a529-4e9d-b0ea-cc88b96f7518,
  abstract     = {<p>Self-service business intelligence (SSBI) is an emerging trend in organisations allowing users to become more autonomous in data exploration. Organisations are keen to provide such services for their employees due to its potential benefits. However, there is little empirical knowledge about the process of building a SSBI service and the role of users in this process. From an exploratory single case study of a major Norwegian online marketplace and drawing on service-dominant logic as an analytical framework, we identify and explore two major phases of building a SSBI service: co-production and co-creation. Besides providing a rich description of these phases, this study also explores the way stakeholders are involved and embedded throughout the process of value generation.</p>},
  author       = {Bani-Hani, Imad and Pareigis, Jorg and Tona, Olgerta and Carlsson, Sven},
  issn         = {1246-0125},
  keyword      = {co-creation,co-production,Self-service business intelligence,service-dominant logic},
  language     = {eng},
  month        = {05},
  pages        = {46--55},
  publisher    = {Hermes Science Publications},
  series       = {Journal of Decision Systems},
  title        = {A holistic view of value generation process in a SSBI environment : a service dominant logic perspective},
  url          = {http://dx.doi.org/10.1080/12460125.2018.1468155},
  volume       = {27},
  year         = {2018},
}