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Conceptions of Decision Quality and Effectiveness in Decision Processes According to Administrative Officers and Investigators Making Decisions for Others in Three Swedish Public Authorities

Allwood, Carl Martin and Salo, Ilkka LU (2014) In Administration in Social Work 38(3). p.271-282
Abstract
This study investigated conceptions of decision quality and efficiency held by administrative officers from three Swedish public authorities (the Tax Board, the Social Insurance Agency, and the Police Authority) with respect to decisions made for other people. Research on conceptions of decision quality held by decision makers making decisions for themselves shows that decision outcome is emphasized. In contrast, the participants emphasized aspects relating to the communication step in the decision process as relevant for decision quality. This relates to the accountability aspect of decision making. Differences among the three organizations indicate the importance of domain-specific aspects.
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author
organization
publishing date
type
Contribution to journal
publication status
published
subject
keywords
conceptions, decision effectiveness, decision making, decision quality, decisions for others, domain specificity, organizations
in
Administration in Social Work
volume
38
issue
3
pages
271 - 282
publisher
Taylor & Francis
external identifiers
  • wos:000356445900007
  • scopus:84902816154
ISSN
1544-4376
DOI
10.1080/23303131.2014.893277
language
English
LU publication?
yes
id
ddbf41a8-266f-4503-b09f-4c44472e78c4 (old id 4665555)
date added to LUP
2014-09-25 14:21:50
date last changed
2017-01-01 03:30:51
@article{ddbf41a8-266f-4503-b09f-4c44472e78c4,
  abstract     = {This study investigated conceptions of decision quality and efficiency held by administrative officers from three Swedish public authorities (the Tax Board, the Social Insurance Agency, and the Police Authority) with respect to decisions made for other people. Research on conceptions of decision quality held by decision makers making decisions for themselves shows that decision outcome is emphasized. In contrast, the participants emphasized aspects relating to the communication step in the decision process as relevant for decision quality. This relates to the accountability aspect of decision making. Differences among the three organizations indicate the importance of domain-specific aspects.},
  author       = {Allwood, Carl Martin and Salo, Ilkka},
  issn         = {1544-4376},
  keyword      = {conceptions,decision effectiveness,decision making,decision quality,decisions for others,domain specificity,organizations},
  language     = {eng},
  number       = {3},
  pages        = {271--282},
  publisher    = {Taylor & Francis},
  series       = {Administration in Social Work},
  title        = {Conceptions of Decision Quality and Effectiveness in Decision Processes According to Administrative Officers and Investigators Making Decisions for Others in Three Swedish Public Authorities},
  url          = {http://dx.doi.org/10.1080/23303131.2014.893277},
  volume       = {38},
  year         = {2014},
}