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Stakeholder accountability through the world wide web : Insights from nonprofits

Rossi, Gina; Moggi, Sara; Pierce, Paul LU and Leardini, Chiara (2018) In Lecture Notes in Information Systems and Organisation 24. p.85-96
Abstract

Accountability to stakeholders has always been pivotal in supporting nonprofit organizations in legitimizing their existence within local communities and building public trust. The development of Web-based accountability tools has offered growing possibilities to communicate and engage in dialogue with stakeholders. However, nonprofit organizations are not yet fully exploiting the potential of the Web. By focusing on Italian bank foundations, this study explores the use of the Web as a tool for discharging accounts to stakeholders and involving them in dialogue. The data show that most of the foundations do not use websites to communicate interactively with their stakeholders, and communication is limited to one-way disclosure of... (More)

Accountability to stakeholders has always been pivotal in supporting nonprofit organizations in legitimizing their existence within local communities and building public trust. The development of Web-based accountability tools has offered growing possibilities to communicate and engage in dialogue with stakeholders. However, nonprofit organizations are not yet fully exploiting the potential of the Web. By focusing on Italian bank foundations, this study explores the use of the Web as a tool for discharging accounts to stakeholders and involving them in dialogue. The data show that most of the foundations do not use websites to communicate interactively with their stakeholders, and communication is limited to one-way disclosure of information. The results suggest more steps can be taken to ensure increased responsiveness to community needs.

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Please use this url to cite or link to this publication:
author
organization
publishing date
type
Chapter in Book/Report/Conference proceeding
publication status
published
subject
keywords
Accountability, Foundations, Stakeholder engagement, Web disclosure
in
Lecture Notes in Information Systems and Organisation
volume
24
pages
12 pages
publisher
Springer Heidelberg
external identifiers
  • scopus:85041794323
DOI
10.1007/978-3-319-62636-9_6
language
English
LU publication?
yes
id
495570c4-e244-4327-ae18-a259ee7eebb0
date added to LUP
2018-02-21 14:22:09
date last changed
2018-05-29 11:42:42
@inbook{495570c4-e244-4327-ae18-a259ee7eebb0,
  abstract     = {<p>Accountability to stakeholders has always been pivotal in supporting nonprofit organizations in legitimizing their existence within local communities and building public trust. The development of Web-based accountability tools has offered growing possibilities to communicate and engage in dialogue with stakeholders. However, nonprofit organizations are not yet fully exploiting the potential of the Web. By focusing on Italian bank foundations, this study explores the use of the Web as a tool for discharging accounts to stakeholders and involving them in dialogue. The data show that most of the foundations do not use websites to communicate interactively with their stakeholders, and communication is limited to one-way disclosure of information. The results suggest more steps can be taken to ensure increased responsiveness to community needs.</p>},
  author       = {Rossi, Gina and Moggi, Sara and Pierce, Paul and Leardini, Chiara},
  keyword      = {Accountability,Foundations,Stakeholder engagement,Web disclosure},
  language     = {eng},
  pages        = {85--96},
  publisher    = {Springer Heidelberg},
  series       = {Lecture Notes in Information Systems and Organisation},
  title        = {Stakeholder accountability through the world wide web : Insights from nonprofits},
  url          = {http://dx.doi.org/10.1007/978-3-319-62636-9_6},
  volume       = {24},
  year         = {2018},
}