Stakeholder accountability through the world wide web : Insights from nonprofits
Rossi, Gina ; Moggi, Sara ; Pierce, Paul LU
and Leardini, Chiara
(2018)
24.
p.85-96
- Abstract
Accountability to stakeholders has always been pivotal in supporting nonprofit organizations in legitimizing their existence within local communities and building public trust. The development of Web-based accountability tools has offered growing possibilities to communicate and engage in dialogue with stakeholders. However, nonprofit organizations are not yet fully exploiting the potential of the Web. By focusing on Italian bank foundations, this study explores the use of the Web as a tool for discharging accounts to stakeholders and involving them in dialogue. The data show that most of the foundations do not use websites to communicate interactively with their stakeholders, and communication is limited to one-way disclosure of... (More)
Accountability to stakeholders has always been pivotal in supporting nonprofit organizations in legitimizing their existence within local communities and building public trust. The development of Web-based accountability tools has offered growing possibilities to communicate and engage in dialogue with stakeholders. However, nonprofit organizations are not yet fully exploiting the potential of the Web. By focusing on Italian bank foundations, this study explores the use of the Web as a tool for discharging accounts to stakeholders and involving them in dialogue. The data show that most of the foundations do not use websites to communicate interactively with their stakeholders, and communication is limited to one-way disclosure of information. The results suggest more steps can be taken to ensure increased responsiveness to community needs.
(Less)
- author
- Rossi, Gina
; Moggi, Sara
; Pierce, Paul
LU
and Leardini, Chiara
- organization
- publishing date
- 2018
- type
- Chapter in Book/Report/Conference proceeding
- publication status
- published
- subject
- keywords
- Accountability, Foundations, Stakeholder engagement, Web disclosure
- host publication
- Lecture Notes in Information Systems and Organisation
- volume
- 24
- pages
- 12 pages
- publisher
- Springer
- external identifiers
-
- scopus:85041794323
- DOI
- 10.1007/978-3-319-62636-9_6
- language
- English
- LU publication?
- yes
- id
- 495570c4-e244-4327-ae18-a259ee7eebb0
- date added to LUP
- 2018-02-21 14:22:09
- date last changed
- 2023-09-07 21:06:15
@inbook{495570c4-e244-4327-ae18-a259ee7eebb0,
abstract = {{<p>Accountability to stakeholders has always been pivotal in supporting nonprofit organizations in legitimizing their existence within local communities and building public trust. The development of Web-based accountability tools has offered growing possibilities to communicate and engage in dialogue with stakeholders. However, nonprofit organizations are not yet fully exploiting the potential of the Web. By focusing on Italian bank foundations, this study explores the use of the Web as a tool for discharging accounts to stakeholders and involving them in dialogue. The data show that most of the foundations do not use websites to communicate interactively with their stakeholders, and communication is limited to one-way disclosure of information. The results suggest more steps can be taken to ensure increased responsiveness to community needs.</p>}},
author = {{Rossi, Gina and Moggi, Sara and Pierce, Paul and Leardini, Chiara}},
booktitle = {{Lecture Notes in Information Systems and Organisation}},
keywords = {{Accountability; Foundations; Stakeholder engagement; Web disclosure}},
language = {{eng}},
pages = {{85--96}},
publisher = {{Springer}},
title = {{Stakeholder accountability through the world wide web : Insights from nonprofits}},
url = {{http://dx.doi.org/10.1007/978-3-319-62636-9_6}},
doi = {{10.1007/978-3-319-62636-9_6}},
volume = {{24}},
year = {{2018}},
}