Can journey mapping be used to visualize information sharing in home care?
Persson, Johanna LU ; Svensson, Niki ; Lindmark, Alicia ; Larsson, Roger LU
; Erlingsdottir, Gudbjörg
LU
and Rydenfält, Christofer
LU
(2022)
NES2022
p.179-179
- Abstract
- This study investigates the use of journey mapping as a tool for visualizing the
flow of information in home care. Journey mapping is a design method with the purpose of visualizing the interaction of a user and a product or service. It tries to encompass the whole user experience including actions and touch points between user and product, feelings and other related information. Hence, the visualized journey in a journey map is originally from one persons’ perspective. Here we will instead emanate from the perspective of the information, and draw the journey map based on different pieces of information, using a set of concrete scenarios from home care. The aim is to get a better understanding of how information flows in the home care... (More) - This study investigates the use of journey mapping as a tool for visualizing the
flow of information in home care. Journey mapping is a design method with the purpose of visualizing the interaction of a user and a product or service. It tries to encompass the whole user experience including actions and touch points between user and product, feelings and other related information. Hence, the visualized journey in a journey map is originally from one persons’ perspective. Here we will instead emanate from the perspective of the information, and draw the journey map based on different pieces of information, using a set of concrete scenarios from home care. The aim is to get a better understanding of how information flows in the home care setting, and the journey map will be a useful tool in the process of developing home care further. This can for example be in the process of designing digital support systems, for designing the information itself, or for developing work routines around the information. (Less)
Please use this url to cite or link to this publication:
https://lup.lub.lu.se/record/4961c0ab-870c-418f-8ddb-c012a06c0468
- author
- Persson, Johanna
LU
; Svensson, Niki
; Lindmark, Alicia
; Larsson, Roger
LU
; Erlingsdottir, Gudbjörg
LU
and Rydenfält, Christofer
LU
- organization
- publishing date
- 2022-10-28
- type
- Chapter in Book/Report/Conference proceeding
- publication status
- published
- subject
- keywords
- Journey mapping, Home care, Information, Communication, Digitalization
- host publication
- Conference Proceedings of the 51st NES Conference 23-25 October 2022 Uppsala Sweden
- editor
- Lindblom, Jessica and Österman, Cecilia
- edition
- 2. ed
- pages
- 1 pages
- publisher
- Uppsala University
- conference name
- NES2022
- conference location
- Uppsala, Sweden
- conference dates
- 2022-10-24 - 2022-10-25
- ISBN
- 978-91-506-2975-0
- language
- English
- LU publication?
- yes
- id
- 4961c0ab-870c-418f-8ddb-c012a06c0468
- date added to LUP
- 2023-01-10 21:34:42
- date last changed
- 2023-01-21 02:45:54
@inproceedings{4961c0ab-870c-418f-8ddb-c012a06c0468,
abstract = {{This study investigates the use of journey mapping as a tool for visualizing the<br/>flow of information in home care. Journey mapping is a design method with the purpose of visualizing the interaction of a user and a product or service. It tries to encompass the whole user experience including actions and touch points between user and product, feelings and other related information. Hence, the visualized journey in a journey map is originally from one persons’ perspective. Here we will instead emanate from the perspective of the information, and draw the journey map based on different pieces of information, using a set of concrete scenarios from home care. The aim is to get a better understanding of how information flows in the home care setting, and the journey map will be a useful tool in the process of developing home care further. This can for example be in the process of designing digital support systems, for designing the information itself, or for developing work routines around the information.}},
author = {{Persson, Johanna and Svensson, Niki and Lindmark, Alicia and Larsson, Roger and Erlingsdottir, Gudbjörg and Rydenfält, Christofer}},
booktitle = {{Conference Proceedings of the 51st NES Conference 23-25 October 2022 Uppsala Sweden}},
editor = {{Lindblom, Jessica and Österman, Cecilia}},
isbn = {{978-91-506-2975-0}},
keywords = {{Journey mapping; Home care; Information; Communication; Digitalization}},
language = {{eng}},
month = {{10}},
pages = {{179--179}},
publisher = {{Uppsala University}},
title = {{Can journey mapping be used to visualize information sharing in home care?}},
url = {{https://lup.lub.lu.se/search/files/135335607/Persson_J._et_al._2022_Conference_proceedings.pdf}},
year = {{2022}},
}