Harnessing Handheld Computing – Managing IS Support to the Digital Ranger with Defensive Design
(2011) International Conference on Design Science in Information Systems and Technology 6629. p.62-76- Abstract
- The recent years of development in mobile computing as powerful handheld computers and high-speed wireless networks creates opportunities for new user-groups in the mobile workforce to take advantage of mobile technologies. User-groups may be more or less geographical distributed and as a consequence more or less marooned when it comes to obtaining IT/IS support and this increases the complexity of delivering IT/IS support to these geographically distributed end-users. In this design paper the aim is to develop a design theory to manage problems in IT/IS support to the outbound user. Semistructured interviews were performed with developers and documents studies of an information system comprising handheld mobile computing devices for... (More)
- The recent years of development in mobile computing as powerful handheld computers and high-speed wireless networks creates opportunities for new user-groups in the mobile workforce to take advantage of mobile technologies. User-groups may be more or less geographical distributed and as a consequence more or less marooned when it comes to obtaining IT/IS support and this increases the complexity of delivering IT/IS support to these geographically distributed end-users. In this design paper the aim is to develop a design theory to manage problems in IT/IS support to the outbound user. Semistructured interviews were performed with developers and documents studies of an information system comprising handheld mobile computing devices for drivers. From the interviews, a design theory based on the implemented strategy of defensive design is presented. The six components of IS design theory by Gregor and Jones is applied as a theoretical framework for evaluation of the design theory. (Less)
Please use this url to cite or link to this publication:
https://lup.lub.lu.se/record/2124233
- author
- Andersson, Bo LU
- organization
- publishing date
- 2011
- type
- Chapter in Book/Report/Conference proceeding
- publication status
- published
- subject
- keywords
- Mobile Information Systems, Digital Rangers, Design Theory, Design Research, Remote Mobile Users, Support.
- host publication
- Service-oriented perspectives in design science research: 6th international conference
- volume
- 6629
- pages
- 62 - 76
- publisher
- Springer
- conference name
- International Conference on Design Science in Information Systems and Technology
- conference dates
- 2011-05-05 - 2011-05-06
- external identifiers
-
- wos:000302390600005
- scopus:79955862086
- ISSN
- 1611-3349
- 0302-9743
- ISBN
- 978-3-642-20632-0
- DOI
- 10.1007/978-3-642-20633-7_5
- language
- English
- LU publication?
- yes
- id
- 4c89e18b-d704-4371-bf81-c6be60e2a11e (old id 2124233)
- date added to LUP
- 2016-04-01 11:07:41
- date last changed
- 2024-01-07 09:05:53
@inproceedings{4c89e18b-d704-4371-bf81-c6be60e2a11e,
abstract = {{The recent years of development in mobile computing as powerful handheld computers and high-speed wireless networks creates opportunities for new user-groups in the mobile workforce to take advantage of mobile technologies. User-groups may be more or less geographical distributed and as a consequence more or less marooned when it comes to obtaining IT/IS support and this increases the complexity of delivering IT/IS support to these geographically distributed end-users. In this design paper the aim is to develop a design theory to manage problems in IT/IS support to the outbound user. Semistructured interviews were performed with developers and documents studies of an information system comprising handheld mobile computing devices for drivers. From the interviews, a design theory based on the implemented strategy of defensive design is presented. The six components of IS design theory by Gregor and Jones is applied as a theoretical framework for evaluation of the design theory.}},
author = {{Andersson, Bo}},
booktitle = {{Service-oriented perspectives in design science research: 6th international conference}},
isbn = {{978-3-642-20632-0}},
issn = {{1611-3349}},
keywords = {{Mobile Information Systems; Digital Rangers; Design Theory; Design Research; Remote Mobile Users; Support.}},
language = {{eng}},
pages = {{62--76}},
publisher = {{Springer}},
title = {{Harnessing Handheld Computing – Managing IS Support to the Digital Ranger with Defensive Design}},
url = {{http://dx.doi.org/10.1007/978-3-642-20633-7_5}},
doi = {{10.1007/978-3-642-20633-7_5}},
volume = {{6629}},
year = {{2011}},
}