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Varying involvement in digitally enhanced employee-driven innovation

Bäckström, Izabelle LU and Lindberg, Malin (2019) In European Journal of Innovation Management
Abstract

Purpose: The purpose of this paper is to advance knowledge about the mechanisms behind, and the implications of, varying involvement in digitally enhanced employee-driven innovation (EDI) by studying how a firm integrates a web-based tool in the organization of its EDI process. Design/methodology/approach: Based on a qualitative in-depth interview study with managers and employees at one high-performing and one low-performing office of a global IT firm, a critical discourse analysis was performed. It explored how the EDI discourse was produced, distributed and consumed in relation to the web-based tool for collecting and selecting employee ideas. Findings: The results demonstrate that the production of the innovation discourse by the... (More)

Purpose: The purpose of this paper is to advance knowledge about the mechanisms behind, and the implications of, varying involvement in digitally enhanced employee-driven innovation (EDI) by studying how a firm integrates a web-based tool in the organization of its EDI process. Design/methodology/approach: Based on a qualitative in-depth interview study with managers and employees at one high-performing and one low-performing office of a global IT firm, a critical discourse analysis was performed. It explored how the EDI discourse was produced, distributed and consumed in relation to the web-based tool for collecting and selecting employee ideas. Findings: The results demonstrate that the production of the innovation discourse by the top-level management, which emphasizes client satisfaction rather than employee engagement, restricts the employees’ utilization of the digital platform that distributes the discourse. However, at the high-performing office, employee participation is ensured because the local managers act as co-distributors of the digital tool. Research limitations/implications: The single case study design limits the generalizability of the results, but is nevertheless relevant for understanding the mechanisms and implications in similar contexts where web-based tools are used to enhance EDI processes. Practical implications: The study provides practical insights into the importance of local management’s active promotion of digital tools in order to ensure employee involvement. Originality/value: The study contributes to the EDI literature by identifying some mechanisms behind and the implications of varying employee involvement in digitally enhanced EDI processes.

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author
organization
publishing date
type
Contribution to journal
publication status
published
subject
keywords
Critical discourse analysis, Digitalization, Employee participation, Employee-driven innovation, Managerial implications, Web-based tools
in
European Journal of Innovation Management
publisher
Emerald Group Publishing Ltd.
external identifiers
  • scopus:85061750329
ISSN
1460-1060
DOI
10.1108/EJIM-01-2018-0008
language
English
LU publication?
yes
id
4da413af-2fe9-4ed3-bef3-b3be5636e73a
date added to LUP
2019-03-04 09:42:02
date last changed
2019-03-27 04:39:37
@article{4da413af-2fe9-4ed3-bef3-b3be5636e73a,
  abstract     = {<p>Purpose: The purpose of this paper is to advance knowledge about the mechanisms behind, and the implications of, varying involvement in digitally enhanced employee-driven innovation (EDI) by studying how a firm integrates a web-based tool in the organization of its EDI process. Design/methodology/approach: Based on a qualitative in-depth interview study with managers and employees at one high-performing and one low-performing office of a global IT firm, a critical discourse analysis was performed. It explored how the EDI discourse was produced, distributed and consumed in relation to the web-based tool for collecting and selecting employee ideas. Findings: The results demonstrate that the production of the innovation discourse by the top-level management, which emphasizes client satisfaction rather than employee engagement, restricts the employees’ utilization of the digital platform that distributes the discourse. However, at the high-performing office, employee participation is ensured because the local managers act as co-distributors of the digital tool. Research limitations/implications: The single case study design limits the generalizability of the results, but is nevertheless relevant for understanding the mechanisms and implications in similar contexts where web-based tools are used to enhance EDI processes. Practical implications: The study provides practical insights into the importance of local management’s active promotion of digital tools in order to ensure employee involvement. Originality/value: The study contributes to the EDI literature by identifying some mechanisms behind and the implications of varying employee involvement in digitally enhanced EDI processes.</p>},
  author       = {Bäckström, Izabelle and Lindberg, Malin},
  issn         = {1460-1060},
  keyword      = {Critical discourse analysis,Digitalization,Employee participation,Employee-driven innovation,Managerial implications,Web-based tools},
  language     = {eng},
  publisher    = {Emerald Group Publishing Ltd.},
  series       = {European Journal of Innovation Management},
  title        = {Varying involvement in digitally enhanced employee-driven innovation},
  url          = {http://dx.doi.org/10.1108/EJIM-01-2018-0008},
  year         = {2019},
}