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Software Quality Across Borders: Three Case Studies on Company Internal Alignment

Barney, Sebastian; Mohankumarb, Varun; Chatzipetrou, Panagiota; Aurum, Aybuke; Wohlin, Clases and Angelis, Lefteris (2014) In Information and Software Technology 56(1). p.20-38
Abstract
Context



Software quality issues are commonly reported when offshoring software development. Value-based software engineering addresses this by ensuring key stakeholders have a common understanding of quality.



Objective



This work seeks to understand the levels of alignment between key stakeholder groups within a company on the priority given to aspects of software quality developed as part of an offshoring relationship. Furthermore, the study aims to identify factors impacting the levels of alignment identified.



Method



Three case studies were conducted, with representatives of key stakeholder groups ranking aspects of software quality in a... (More)
Context



Software quality issues are commonly reported when offshoring software development. Value-based software engineering addresses this by ensuring key stakeholders have a common understanding of quality.



Objective



This work seeks to understand the levels of alignment between key stakeholder groups within a company on the priority given to aspects of software quality developed as part of an offshoring relationship. Furthermore, the study aims to identify factors impacting the levels of alignment identified.



Method



Three case studies were conducted, with representatives of key stakeholder groups ranking aspects of software quality in a hierarchical cumulative exercise. The results are analysed using Spearman rank correlation coefficients and inertia. The results were discussed with the groups to gain a deeper understanding of the issues impacting alignment.



Results



Various levels of alignment were found between the various groups. The reasons for misalignment were found to include cultural factors, control of quality in the development process, short-term versus long-term orientations, understanding of cost-benefits of quality improvements, communication and coordination.



Conclusions



The factors that negatively affect alignment can vary greatly between different cases. The work emphasises the need for greater support to align company internal success-critical stakeholder groups in their understanding of quality when offshoring software development. (Less)
Please use this url to cite or link to this publication:
author
publishing date
type
Contribution to journal
publication status
published
subject
keywords
Software, Quality, Alignment, Global software development, Outsourcing, Offshore
in
Information and Software Technology
volume
56
issue
1
pages
20 - 38
publisher
Elsevier
external identifiers
  • scopus:84888326403
ISSN
0950-5849
DOI
10.1016/j.infsof.2013.06.004
project
EASE
language
English
LU publication?
no
id
2a490555-bfb0-47d5-a65b-741a45770b2d (old id 5104348)
date added to LUP
2015-02-24 13:37:46
date last changed
2017-09-10 03:59:33
@article{2a490555-bfb0-47d5-a65b-741a45770b2d,
  abstract     = {Context<br/><br>
<br/><br>
Software quality issues are commonly reported when offshoring software development. Value-based software engineering addresses this by ensuring key stakeholders have a common understanding of quality.<br/><br>
<br/><br>
Objective<br/><br>
<br/><br>
This work seeks to understand the levels of alignment between key stakeholder groups within a company on the priority given to aspects of software quality developed as part of an offshoring relationship. Furthermore, the study aims to identify factors impacting the levels of alignment identified.<br/><br>
<br/><br>
Method<br/><br>
<br/><br>
Three case studies were conducted, with representatives of key stakeholder groups ranking aspects of software quality in a hierarchical cumulative exercise. The results are analysed using Spearman rank correlation coefficients and inertia. The results were discussed with the groups to gain a deeper understanding of the issues impacting alignment.<br/><br>
<br/><br>
Results<br/><br>
<br/><br>
Various levels of alignment were found between the various groups. The reasons for misalignment were found to include cultural factors, control of quality in the development process, short-term versus long-term orientations, understanding of cost-benefits of quality improvements, communication and coordination.<br/><br>
<br/><br>
Conclusions<br/><br>
<br/><br>
The factors that negatively affect alignment can vary greatly between different cases. The work emphasises the need for greater support to align company internal success-critical stakeholder groups in their understanding of quality when offshoring software development.},
  author       = {Barney, Sebastian and Mohankumarb, Varun and Chatzipetrou, Panagiota and Aurum, Aybuke and Wohlin, Clases and Angelis, Lefteris},
  issn         = {0950-5849},
  keyword      = {Software,Quality,Alignment,Global software development,Outsourcing,Offshore},
  language     = {eng},
  number       = {1},
  pages        = {20--38},
  publisher    = {Elsevier},
  series       = {Information and Software Technology},
  title        = {Software Quality Across Borders: Three Case Studies on Company Internal Alignment},
  url          = {http://dx.doi.org/10.1016/j.infsof.2013.06.004},
  volume       = {56},
  year         = {2014},
}