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Managerial governance and transparency in public sector to improve services for citizens and companies

Casalino, Nunzio and Bednar, Peter LU (2015) In Open Review of Management, Banking and Finance p.45-59
Abstract
Recent debate and associated initiatives dealing with public sector innovation have mainly aimed at improving the effectiveness and efficiency of the delivery of public services and improved transparency and user friendliness. Beyond typical administrative reforms, innovation is expected to help address societal challenges such as the aging population, inclusion, health care, education, public safety, environment and greenhouse gas emissions reduction. The public sector consists of a complex open system of organizations with various tasks. Therefore, decision-making can be slower than in the private sector because of large chains of command. Innovations here will often have an impact across this complex organizational structure, and thus... (More)
Recent debate and associated initiatives dealing with public sector innovation have mainly aimed at improving the effectiveness and efficiency of the delivery of public services and improved transparency and user friendliness. Beyond typical administrative reforms, innovation is expected to help address societal challenges such as the aging population, inclusion, health care, education, public safety, environment and greenhouse gas emissions reduction. The public sector consists of a complex open system of organizations with various tasks. Therefore, decision-making can be slower than in the private sector because of large chains of command. Innovations here will often have an impact across this complex organizational structure, and thus must be supported by a robust strategy. To strengthen democracy, promote government efficiency and effectiveness, discourage wastes and misuses of government resources, public administrations have to promote a new stronger level of openness in government. The purpose of this manuscript is to describe an innovative approach for the governance of public systems and services, currently applied in the Italian public administration domain, which could be easily replicated in other countries as well. Two initiatives, to collect and provide relevant public information gathered from different and heterogeneous public organizations, to improve government processes and increase quality of services for citizens and companies, are described. The cases adopted have been validated through a case analysis approach involving the Italian Agency for the public administration digitalization to understand new e-government scenarios within the context of governmental reforms heavily influenced by the principles of Open Government Model. (Less)
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author
organization
publishing date
type
Contribution to journal
publication status
published
subject
keywords
Open Government, e-Government, Non-quantifiable benefits, Qualitative Benefits, Public Systems and Services, Public Sector Innovation, Human Activity Systems, Data Transparency, Leadership influences on Motivation, e-Government Effectivity, e-Government Efficiency
in
Open Review of Management, Banking and Finance
issue
15/02/2015
pages
45 - 59
publisher
Regents University, London
ISSN
2058-7422
language
English
LU publication?
yes
id
d7543b8b-dad3-4508-8a3f-e5e3724802e8 (old id 5153936)
alternative location
http://openreviewmbf.org/2015/02/15/blameless-behaviour-management-and-performance-of-the-european-public-top-managers/
date added to LUP
2015-03-16 16:17:35
date last changed
2016-04-15 23:06:43
@article{d7543b8b-dad3-4508-8a3f-e5e3724802e8,
  abstract     = {Recent debate and associated initiatives dealing with public sector innovation have mainly aimed at improving the effectiveness and efficiency of the delivery of public services and improved transparency and user friendliness. Beyond typical administrative reforms, innovation is expected to help address societal challenges such as the aging population, inclusion, health care, education, public safety, environment and greenhouse gas emissions reduction. The public sector consists of a complex open system of organizations with various tasks. Therefore, decision-making can be slower than in the private sector because of large chains of command. Innovations here will often have an impact across this complex organizational structure, and thus must be supported by a robust strategy. To strengthen democracy, promote government efficiency and effectiveness, discourage wastes and misuses of government resources, public administrations have to promote a new stronger level of openness in government. The purpose of this manuscript is to describe an innovative approach for the governance of public systems and services, currently applied in the Italian public administration domain, which could be easily replicated in other countries as well. Two initiatives, to collect and provide relevant public information gathered from different and heterogeneous public organizations, to improve government processes and increase quality of services for citizens and companies, are described. The cases adopted have been validated through a case analysis approach involving the Italian Agency for the public administration digitalization to understand new e-government scenarios within the context of governmental reforms heavily influenced by the principles of Open Government Model.},
  author       = {Casalino, Nunzio and Bednar, Peter},
  issn         = {2058-7422},
  keyword      = {Open Government,e-Government,Non-quantifiable benefits,Qualitative Benefits,Public Systems and Services,Public Sector Innovation,Human Activity Systems,Data Transparency,Leadership influences on Motivation,e-Government Effectivity,e-Government Efficiency},
  language     = {eng},
  number       = {15/02/2015},
  pages        = {45--59},
  publisher    = {Regents University, London},
  series       = {Open Review of Management, Banking and Finance},
  title        = {Managerial governance and transparency in public sector to improve services for citizens and companies},
  year         = {2015},
}