Successful competence development for retail professionals : investigation of key mechanisms in informal learning
(2023) In International Journal of Retail & Distribution Management 51(13). p.33-46- Abstract
- Purpose – Competence development is a prerequisite for successfully meeting existing and future challenges in the retail sector. However, current human resource development practices are often limited in their scope and offerings. This study sets out to investigate and bring to light informal learning among retail professionals.
Design/methodology/approach – This research consists of two exploratory studies focused on store managers and procurement officers respectively. Based on a typology of learning mechanisms, we conducted eleven in-depth interviews, generating a rich body of empirical data centred on how informal learning takes place at work.
Findings – The research points out key learning mechanisms for each... (More) - Purpose – Competence development is a prerequisite for successfully meeting existing and future challenges in the retail sector. However, current human resource development practices are often limited in their scope and offerings. This study sets out to investigate and bring to light informal learning among retail professionals.
Design/methodology/approach – This research consists of two exploratory studies focused on store managers and procurement officers respectively. Based on a typology of learning mechanisms, we conducted eleven in-depth interviews, generating a rich body of empirical data centred on how informal learning takes place at work.
Findings – The research points out key learning mechanisms for each occupation and offers detailed narratives of how they are embedded in everyday learning. In addition, the findings provide a synthesis of the complex nature of learning mechanisms and their variations in form and orientation.
Practical implications – By generating tangible and explicit knowledge on the topic of informal learning, the results contribute to both professionals, who may actively engage in useful learning mechanisms, and managers, who may develop processes and structures based on key learning mechanisms.
Originality/value – This paper helps to demystify the tacit and often unnoticed learning that takes place at work. In doing so, it broadens the perspective on competence development and facilitates future discussions of human resource development practices in the retail industry and the research community. (Less)
Please use this url to cite or link to this publication:
https://lup.lub.lu.se/record/5261995f-7a9c-41ef-9147-418e8ab408bc
- author
- Derwik, Pernilla LU and Hellström, Daniel LU
- organization
- publishing date
- 2023-03-30
- type
- Contribution to journal
- publication status
- published
- subject
- in
- International Journal of Retail & Distribution Management
- volume
- 51
- issue
- 13
- pages
- 33 - 46
- publisher
- Emerald Group Publishing Limited
- external identifiers
-
- scopus:85152794561
- ISSN
- 0959-0552
- DOI
- 10.1108/IJRDM-09-2022-0321
- project
- Framgångsrik kompetensutveckling på jobbet – informellt lärande i handeln
- language
- English
- LU publication?
- yes
- id
- 5261995f-7a9c-41ef-9147-418e8ab408bc
- date added to LUP
- 2022-03-25 15:14:57
- date last changed
- 2024-01-02 10:14:29
@article{5261995f-7a9c-41ef-9147-418e8ab408bc,
abstract = {{Purpose – Competence development is a prerequisite for successfully meeting existing and future challenges in the retail sector. However, current human resource development practices are often limited in their scope and offerings. This study sets out to investigate and bring to light informal learning among retail professionals.<br/><br/>Design/methodology/approach – This research consists of two exploratory studies focused on store managers and procurement officers respectively. Based on a typology of learning mechanisms, we conducted eleven in-depth interviews, generating a rich body of empirical data centred on how informal learning takes place at work.<br/><br/>Findings – The research points out key learning mechanisms for each occupation and offers detailed narratives of how they are embedded in everyday learning. In addition, the findings provide a synthesis of the complex nature of learning mechanisms and their variations in form and orientation.<br/><br/>Practical implications – By generating tangible and explicit knowledge on the topic of informal learning, the results contribute to both professionals, who may actively engage in useful learning mechanisms, and managers, who may develop processes and structures based on key learning mechanisms.<br/><br/>Originality/value – This paper helps to demystify the tacit and often unnoticed learning that takes place at work. In doing so, it broadens the perspective on competence development and facilitates future discussions of human resource development practices in the retail industry and the research community.}},
author = {{Derwik, Pernilla and Hellström, Daniel}},
issn = {{0959-0552}},
language = {{eng}},
month = {{03}},
number = {{13}},
pages = {{33--46}},
publisher = {{Emerald Group Publishing Limited}},
series = {{International Journal of Retail & Distribution Management}},
title = {{Successful competence development for retail professionals : investigation of key mechanisms in informal learning}},
url = {{http://dx.doi.org/10.1108/IJRDM-09-2022-0321}},
doi = {{10.1108/IJRDM-09-2022-0321}},
volume = {{51}},
year = {{2023}},
}