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Facilitation of Web-Based Business Systems Establishment through Inter-Organizational Process Mapping and Understanding

Olsson, Annika LU (2002) International Symposium fo Logistics (ISL), 2002 In ISL Conference Proceedings
Abstract
The introduction of web-based enterprise systems requires internal business process re-design, where organizations have to reconsider their internal working processes. These processes need to match their customers’ and suppliers’ processes and evolve into inter-organizational processes in order to create a sustainable web system. This article is based on a case study where the creation of a new web-based enterprise system is in focus. The purpose of the study is to identify gaps between the supplier of the web-based system and the case company and to share some insights into the process of bridging these gaps. The study shows the importance of closely united inter-organizational teamwork combined with inter-organizational process mapping... (More)
The introduction of web-based enterprise systems requires internal business process re-design, where organizations have to reconsider their internal working processes. These processes need to match their customers’ and suppliers’ processes and evolve into inter-organizational processes in order to create a sustainable web system. This article is based on a case study where the creation of a new web-based enterprise system is in focus. The purpose of the study is to identify gaps between the supplier of the web-based system and the case company and to share some insights into the process of bridging these gaps. The study shows the importance of closely united inter-organizational teamwork combined with inter-organizational process mapping in order to manage the implementation of a web system. The article suggests a model of inter-organizational process mapping and shared development, as exemplified by the actual case in the study, in the establishment of web systems where the web-system supplier and the buyer have different set-ups of cultures, core competences, project goals and business processes. (Less)
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author
organization
publishing date
type
Chapter in Book/Report/Conference proceeding
publication status
published
subject
keywords
process mapping, inter-organizational team, e-business, packaging logistics
in
ISL Conference Proceedings
conference name
International Symposium fo Logistics (ISL), 2002
language
English
LU publication?
yes
id
bf028824-328b-4f61-8ff4-8412c05217da (old id 539010)
date added to LUP
2007-09-24 13:48:41
date last changed
2016-04-16 11:01:16
@inproceedings{bf028824-328b-4f61-8ff4-8412c05217da,
  abstract     = {The introduction of web-based enterprise systems requires internal business process re-design, where organizations have to reconsider their internal working processes. These processes need to match their customers’ and suppliers’ processes and evolve into inter-organizational processes in order to create a sustainable web system. This article is based on a case study where the creation of a new web-based enterprise system is in focus. The purpose of the study is to identify gaps between the supplier of the web-based system and the case company and to share some insights into the process of bridging these gaps. The study shows the importance of closely united inter-organizational teamwork combined with inter-organizational process mapping in order to manage the implementation of a web system. The article suggests a model of inter-organizational process mapping and shared development, as exemplified by the actual case in the study, in the establishment of web systems where the web-system supplier and the buyer have different set-ups of cultures, core competences, project goals and business processes.},
  author       = {Olsson, Annika},
  booktitle    = {ISL Conference Proceedings},
  keyword      = {process mapping,inter-organizational team,e-business,packaging logistics},
  language     = {eng},
  title        = {Facilitation of Web-Based Business Systems Establishment through Inter-Organizational Process Mapping and Understanding},
  year         = {2002},
}